Upgrading the Global Gateways, Internal routing change in Dedicated Prod envs
Scheduled Maintenance Report for Tropo
Completed
The scheduled maintenance has been completed.
Posted about 1 year ago. Mar 20, 2018 - 23:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted about 1 year ago. Mar 20, 2018 - 21:00 EDT
Scheduled
WHAT?
* Deploying the current Production accepted build (15.11.1) to the Global Gateway service group.
* Internal routing change for how Gateways commuicate with Runtimes. This change was applied to Shared Prod during the previous maintenance.
* At the time of this maintenance, all Tropo.com usage will be running in the SJC datacenter; we're moving all traffic (Shared & Dedicated) to the WDC datacenter.


WHEN?
* Wednesday 3/20/2018, scheduled from 9:00pm -et through 11:00pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* Due to dependencies in other platform services, the Global Gateways are the last hosts to receive this upgrade.
* Address signaling issues between gateway and runtime to ensure correct transport is maintained.
* Switching datacenters so we can safely conduct some heavy-lifting maintenance in SJC.
Posted about 1 year ago. Mar 16, 2018 - 21:17 EDT