All Systems Operational
Voice / Messaging API's Operational
Inbound Voice US   ? Operational
Outbound Voice US   ? Operational
Inbound SMS US   ? Operational
Outbound SMS US   ? Operational
Transcription   ? Operational
api.tropo.com (Tokens)   ? Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning)   ? Operational
Webhosting   Operational
ftp.tropo.com   ? Operational
Tropo.com Website   ? Operational
Tropo.eu Operational
Outbound SMS EU   Operational
Inbound SMS EU   Operational
Outbound Voice EU   Operational
Inbound Voice EU   Operational
api.tropo.eu (Tokens)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WHAT?
* Updating an inbound number formatter rule used on all Prod Gateways (Shared & Dedicated).
* Several internal service hosts will be restarted so a patch may be applied.

WHEN?
* Tuesday 12/19/2017, scheduled from 9:00pm -et through 11:00pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* This is a minor adjustment to account for varying formats used by incoming Voice providers.
* These hosts are scheduled for updates by our provider; we are handling the updates manually, so the timing can be controlled.
Posted on Dec 15, 19:29 EST
FTP service restart Dec 20, 04:00-04:15 EST
WHAT?
* Several hosts responsible for the FTP services will be restarted so a patch may be applied.

WHEN?
* Tuesday 12/20/2017, scheduled from 4:00am -et through 4:15am.

IMPACT:
* All FTP services will be down for approximately 1-minute.

WHY?
* These hosts are scheduled for updates by our provider; we are handling the updates manually, so the timing can be controlled.
Posted on Dec 15, 19:36 EST
Past Incidents
Dec 17, 2017

No incidents reported today.

Dec 16, 2017

No incidents reported.

Dec 15, 2017

No incidents reported.

Dec 14, 2017

No incidents reported.

Dec 13, 2017
Resolved - Issue has been resolved. Please let us know if you have any questions.
Dec 13, 08:50 EST
Investigating - We are currently investigating an issue observed where the Applications page within the Tropo.com portal is failing to load. All apps are still functioning normally, this only impacts the display from the portal. We will update as soon as more information is available.
Dec 12, 23:54 EST
Dec 12, 2017
Completed - The scheduled maintenance has been completed.
Dec 12, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 21:00 EST
Scheduled - WHAT?
* Installing the minor version (15.11) to the Provisioning API (Global).
* Revising a forbidden dialing pattern rule. This is being applied to the Dedicated Environments; was deployed to Shared Prod last week.

WHEN?
* Tuesday 12/12/2017, scheduled from 9:00pm -et through 11:00pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* New services that will soon be enabled, and a few admin feature enhancements.
* Making the search method a bit more efficient, and eliminating some elements.
Dec 8, 20:20 EST
Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017
Completed - The scheduled maintenance has been completed.
Dec 5, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 21:00 EST
Scheduled - WHAT?
* Deploying the latest build (15.10.1) to the Shared Production environment.
* All Tropo.com Production usage currently runs in the WDC datacenter; we're moving all Prod traffic (Shared & Dedicated) to the SJC datacenter.
* Config change on Prod gateways and deploying new routes for International texting.
* Revising a forbidden dialing pattern rule.

WHEN?
* Tuesday 12/5/2017, scheduled from 9:00pm -et through 11:00pm.

IMPACT:
* There will be no downtime or reduced capacity. When traffic is flipped to SJC the updates will be live.

WHY?
* Latest and greatest with a few minor enhancements and corrections. Visit changes.tropo.com for more details. This build was originally deployed on Nov 14th then reverted; a patch will be applied to correct that underlying issue.
* Switching datacenters so we can safely do some heavy-lifting maintenance in WDC.
* Expanding the reach and capacity of the International texting service, and adjusting the default charset for some service binds.
* Making the search method a bit more efficient, and eliminating some elements.
Dec 1, 20:08 EST
Resolved - No issues have been seen in several hours, so we're considering this resolved.
Dec 5, 22:07 EST
Monitoring - Message delivery has been fully restored, and we will continue to monitor services for any signs of instability.
Dec 5, 10:20 EST
Investigating - Our team is investigating delays currently seen in the US text messaging service. We will follow up with additional information soon, and as always, please feel free to contact us if you have any questions (support@tropo.com).
Dec 5, 09:05 EST
Dec 4, 2017

No incidents reported.

Dec 3, 2017

No incidents reported.