All Systems Operational
Voice / Messaging API's Operational
Inbound Voice US   ? Operational
Outbound Voice US   ? Operational
Inbound SMS US   ? Operational
Outbound SMS US   ? Operational
Transcription   ? Operational
api.tropo.com (Tokens)   ? Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning)   ? Operational
Webhosting   Operational
ftp.tropo.com   ? Operational
Tropo.com Website   ? Operational
Tropo.eu Operational
Outbound SMS EU   Operational
Inbound SMS EU   Operational
Outbound Voice EU   Operational
Inbound Voice EU   Operational
api.tropo.eu (Tokens)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 23, 2017

No incidents reported today.

Nov 22, 2017

No incidents reported.

Nov 21, 2017
Completed - The scheduled maintenance has been completed.
Nov 21, 23:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:00 EST
Scheduled - WHAT?
* Installing a patch on the Provisioning API.
* Config change on all Dedicated / Private Prod runtimes to enable proper formatting for new number patterns.
* Updating the internal service role utilized by Notifier (tropo-notify).

WHEN?
* Tuesday 11/21/2017, scheduled from 9:00pm -et through 11:00pm.

IMPACT:
* Notifier updates will be queued and delayed, but otherwise there will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* This patch corrects an Admin feature, which isn't exposed publicly.
* Some international dialing patterns were not triggering number normalization rules.
* Just need to tighten up some permissions.
Nov 17, 18:43 EST
Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017
Resolved - No additional signs of instability have been observed, however we intend to leave traffic pointed at the SJC datacenter until further notice.
Nov 16, 13:56 EST
Investigating - Our team has observed some network instability in the WDC datacenter, and has proactively routed ALL traffic over to the SJC datacenter. Currently all systems are operating as expected, and we will continue to monitor the network. Please let us know if you have any questions or concerns (support@tropo.com).
Nov 16, 10:13 EST
Nov 15, 2017
Resolved - This incident has been resolved.
Nov 15, 16:47 EST
Monitoring - We have just completed a system revert from the build installed during last night's maintenance (15.10.1) to the previous version deployed to Production (15.9.0) due to some issues that have been reported. We are actively monitoring, and available if you have any questions (support@tropo.com).
Nov 15, 13:08 EST
Nov 14, 2017
Completed - The scheduled maintenance has been completed.
Nov 14, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:00 EST
Scheduled - WHAT?
* Deploying the latest build (15.10.1) to the Shared Production environment, and Prod tropo-notify services.
* All Tropo.com Production usage currently runs in the WDC datacenter; we're moving all Prod traffic (Shared & Dedicated) to the SJC datacenter.
* Config change on the Shared Prod runtimes to enable proper formatting for new number patterns.

WHEN?
* Tuesday 11/14/2017, scheduled from 9:00pm -et through 10:00pm.

IMPACT:
* There will be no downtime or reduced capacity.

WHY?
* Latest and greatest with a few minor enhancements and corrections. Visit changes.tropo.com for more details.
* Switching datacenters so we can safely do some heavy-lifting maintenance in WDC.
* Some international dialing patterns were not triggering number normalization rules.
Nov 10, 20:49 EST
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.