Monitoring - We will be pushing a patch to address this issue this week.
Sep 18, 08:32 EDT
Investigating - We are seeing some elevated error rates from the media servers in shared US production. Our Operations team is currently investigating.
Sep 11, 11:56 EDT
Voice / Messaging API's Operational
Inbound Voice US   ? Operational
Outbound Voice US   ? Operational
Inbound SMS US   ? Operational
Outbound SMS US   ? Operational
Transcription   ? Operational
api.tropo.com (Tokens)   ? Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning)   ? Operational
Webhosting   Operational
ftp.tropo.com   ? Operational
Tropo.com Website   ? Operational
Tropo.eu Operational
Outbound SMS EU   Operational
Inbound SMS EU   Operational
Outbound Voice EU   Operational
Inbound Voice EU   Operational
api.tropo.eu (Tokens)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WHAT?
* Shutting down an internal DNS transfer service that's no longer used.
* Removing legacy domain patterns from DNS search scope, and adding a new one.
* Removing legacy DNS records from Local gateways, and pointing Local gateways to a different DNS server. This was originally scheduled for 9/12 but postponed.
* Removing internal DNS zones that are no longer used.

WHEN?
* Tuesday 9/26/2017, scheduled from 9:00pm -et through 11:45pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* This DNS service was formerly used for internal routing, but recently deprecated after traffic was migrated to global-gateway.
* Removing the domains because they no longer exist, and adding the new one for redundancy.
* The DNS records are no longer used, so we're removing them.
* These zones are no longer needed following the migration to global-gateway.
Posted on Sep 22, 17:39 EDT
Past Incidents
Sep 26, 2017

No incidents reported today.

Sep 25, 2017

No incidents reported.

Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017
Completed - The scheduled maintenance has been completed.
Sep 19, 23:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:01 EDT
Scheduled - WHAT?
* Installing a patch to all Shared Production runtimes to correct an isolated issue causing media-server instability.
* Adding text messaging routes to the Global and Local gateways.
* Removing legacy DNS records from Local gateways, and pointing Local gateways to a different DNS server. This was originally scheduled for 9/12 but postponed.
* Removing hosts and respective service records that are no longer used.

WHEN?
* Tuesday 9/19/2017, scheduled from 9:00pm -et through 11:15pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* The patch has been successful in the Dev env, so we're deploying it to Prod.
* New services will be released soon, which require the new routes.
* The DNS records are no longer used, so we're removing them.
* These hosts were replaced by the global-gateway.
Sep 15, 22:03 EDT
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017
Completed - The scheduled maintenance has been completed.
Sep 12, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 EDT
Scheduled - WHAT?
* Enabling a feature that will provide additional security controls for account access.
* Removing several legacy DNS records from Global & Local gateways, and pointing Local gateways to a different DNS server.
* Upgrading the hosts that power ASR & TTS, which requires moving the services to new systems.
* Our billing provider will be deploying an upgrade to their backend infrastructure.

WHEN?
* Tuesday 9/12/2017, scheduled from 9:00pm -et through 11:30pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability. However, for the duration of this maintenance moving apps to Production, and adding new phone numbers to Production apps will be temporarily disabled. Accordingly, the portals for Tropo.com & Tropo.eu will be placed into a read-only maintenance mode.

WHY?
* Just an evolution of our account access controls.
* The DNS records are no longer used, so we're removing them.
* This upgrade will provide performance gains, and allow us to take advantage of other recent enhancements.
* Our provider will be deploying an enhancement to their active rating service.
Sep 8, 15:10 EDT