All Systems Operational
Voice / Messaging API's Operational
Inbound Voice US   ? Operational
Outbound Voice US   ? Operational
Inbound SMS US   ? Operational
Outbound SMS US   ? Operational
Transcription   ? Operational
api.tropo.com (Tokens)   ? Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning)   ? Operational
Webhosting   Operational
ftp.tropo.com   ? Operational
Tropo.com Website   ? Operational
Tropo.eu Operational
Outbound SMS EU   Operational
Inbound SMS EU   Operational
Outbound Voice EU   Operational
Inbound Voice EU   Operational
api.tropo.eu (Tokens)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Upgrading the Global Gateways Jun 26, 21:00-23:00 EDT
WHAT?
* Deploying the current Production accepted build (15.12.2) to the Global Gateway service group.

WHEN?
* Tuesday 6/26/2018, scheduled from 9:00pm -et through 11:00pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* Due to dependencies in other platform services, the Global Gateways are the last service hosts to be upgraded; 15.12.2 was successfully deployed to all environments, and now it's time to proceed with the Global Gateways.
Posted on Jun 22, 17:24 EDT
Past Incidents
Jun 23, 2018

No incidents reported today.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018
Completed - The scheduled maintenance has been completed.
Jun 19, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 21:00 EDT
Scheduled - WHAT?
* Our team will be deploying multiple security enhancements to all Production runtimes (Shared & Dedicated).
* All Tropo.com usage is currently running in the WDC datacenter; we're moving all traffic (Shared & Dedicated) to the SJC datacenter.

WHEN?
* Tuesday 6/19/2018, scheduled from 9:00pm -et through 11:30pm.

IMPACT:
* There will be no downtime or reduced capacity. When traffic is flipped to SJC the changes will be live.

WHY?
* The changes have been soaking in the Staging environments for some time, and we're now ready to promote them to Production.
* Switching datacenters so we can safely conduct some heavy-lifting maintenance in WDC.
Jun 15, 16:33 EDT
Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.