All Systems Operational
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance May 5, 20:00-20:15 EDT
We will be putting our provisioning API in readonly mode during this window. The maintenance is expected to take less then 10 minutes, however, no changes will be allowed during this time. There will be no impact to any applications already deployed. Please let us know if there are any questions — support@tropo.com
Posted on May 4, 15:53 EDT
Update - This maintenance event has been pushed out 24hours and will now occur on Thursday 5/25, beginning at 7pm -et.
May 23, 17:50 EDT
Scheduled - WHAT?
* Our team will be coordinating with local partners to install a new internal router in the LON (Tropo.eu) deployment zone.

WHEN?
* Thursday 5/25/2017, scheduled from 7:00pm -et through 9:00pm.

IMPACT:
* While no downtime is anticipated on the Public network, there will be services within the Internal network, which many Tropo.eu services rely on, that may not be available.

WHY?
* The current router is showing signs of hardware failure and this is necessary to prevent an unplanned outage. We apologize for any inconvenience, and ask that you please reach out to our team with any questions or concerns (support at tropo.com).
May 19, 16:45 EDT
Past Incidents
May 25, 2017
Completed - The scheduled maintenance has been completed.
May 25, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 05:00 EDT
Scheduled - WHAT?
* One of our partners providing service for US domestic Voice and Messaging will be conducting an update within their network.

WHEN?
* Thursday 5/25/2017, scheduled from 5:00am -et through 6:00am.

IMPACT:
* There will be a one-time drop of any calls or messages that are in the setup/initialization process. It is anticipated this interruption will only last a few seconds. Any calls already established will not be impacted. Any messages already sent will also not be impacted.
May 19, 16:26 EDT
May 24, 2017
Completed - The scheduled maintenance has been completed.
May 24, 01:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:00 EDT
Scheduled - WHAT?
* Deploying the latest minor version (15.8) of the Tropo-Notifier service, which provides various event and usage notifications. This is currently a BETA service, and targeting GA release in the coming months.
* Pushing an upgrade to the Transcription proxy.

WHEN?
* Tuesday 5/23/2017, scheduled from 9:00pm -et through 10:30pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability. There will be a short period where CDR and DLR delivery will stop, but all messages will be queued and delivery will resume once work has completed.

WHY?
* This version includes several feature enhancements geared towards CDR delivery, and internal event handling.
* This change will help in further diagnosing an isolated race condition, and eliminate logging of some unnecessary elements
May 19, 16:17 EDT
Completed - The scheduled maintenance has been completed.
May 24, 01:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:00 EDT
Scheduled - WHAT?
* Deploying the latest minor version (15.8) to the Shared Production runtimes and gateways for Tropo.com & Tropo.eu.
* Rolling out a new logging configuration to Shared Prod systems.

WHEN?
* Tuesday 5/23/2017, scheduled from 9:00pm -et through 11:45pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* This update contains permanent fixes for patches currently in place, and enables further enhancements that we'll soon roll out. Please check changes.tropo.com for additional details, and lookout for upcoming blog articles for more information.
* This change will help make logging more efficient and useful by filtering out some of the excessive noise.
May 19, 15:49 EDT
May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017
Completed - Migration to the new en-us TTS cluster is complete, but we did decide to hold off applying the logging config change in Shared Prod; we'll allow the change to soak in the Shared Dev env for a week before adjusting Shared Prod.
May 17, 11:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 EDT
Scheduled - WHAT?
* Pointing the Shared Prod runtimes to a rebalanced en-us speech cluster.
* Rolling out a new logging configuration to Shared Prod & Dev systems.

WHEN?
* Tuesday 5/16/2017, scheduled from 9:00pm -et through 11:30pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* This will allow the speech environment to scale more efficiently. There are no changes to the actual TTS voices.
* The change will help make logging more efficient and useful by filtering out some of the excessive noise.
May 12, 18:33 EDT
May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.

May 11, 2017

No incidents reported.