All Systems Operational
Voice / Messaging API's Operational
Inbound Voice US   ? Operational
Outbound Voice US   ? Operational
Inbound SMS US   ? Operational
Outbound SMS US   ? Operational
Transcription   ? Operational
api.tropo.com (Tokens)   ? Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning)   ? Operational
Webhosting   Operational
ftp.tropo.com   ? Operational
Tropo.com Website   ? Operational
Tropo.eu Operational
Outbound SMS EU   Operational
Inbound SMS EU   Operational
Outbound Voice EU   Operational
Inbound Voice EU   Operational
api.tropo.eu (Tokens)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WHAT?
* Deploying the latest build (15.12.2) to some Dedicated Production environments; this does NOT include the U.S. Enterprise env, which will be upgraded the following week. All users receiving this upgrade have been contacted directly.
* Rebinding provider connections to pick up new services.
* All Tropo.com usage is currently running in the WDC datacenter; we're moving all traffic (Shared & Dedicated) to the SJC datacenter.

WHEN?
* Tuesday 5/22/2018, scheduled from 9:00pm -et through 11:00pm.

IMPACT:
* There will be no downtime or reduced capacity. When traffic is flipped to SJC the changes will be live.

WHY?
* Latest and greatest with a few minor enhancements and corrections. Visit changes.tropo.com for more details.
* The new service provides additional direct connections into several countries.
* Switching datacenters so we can safely conduct some heavy-lifting maintenance in WDC.
Posted on May 18, 17:54 EDT
Past Incidents
May 21, 2018

No incidents reported today.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018
Completed - The scheduled maintenance has been completed.
May 8, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 EDT
Scheduled - WHAT?
* Deploying the latest build (15.12.2) to the Shared Production environment.
* At the time of this maintenance, all Tropo.com usage will be running in the SJC datacenter; we will route all traffic (Shared & Dedicated) to the WDC datacenter.

WHEN?
* Tuesday 5/8/2018, scheduled from 9:00pm -et through 11:00pm.

IMPACT:
* There will be no downtime or reduced capacity. When traffic is flipped to WDC the updates will be live.

WHY?
* Latest and greatest with a few minor enhancements and corrections. Visit changes.tropo.com for more details.
* Switching datacenters so we can safely conduct some heavy-lifting maintenance in SJC.
May 4, 20:17 EDT
Resolved - Closing this incident; we are happy with the results.
May 8, 08:32 EDT
Monitoring - Network update has been deployed, and all backlog has been processed. We'll keep this incident open for a while longer as we continue to monitor the network.
May 7, 18:45 EDT
Investigating - Our team is currently investigating network latency that is potentially impacting transfer rates of hosted files. As a result it is possible that updates to hosted files may take slightly longer than normal to appear.
May 7, 15:39 EDT
May 7, 2018
Completed - Complete without incident, and we're seeing the expected improvements.
May 7, 18:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 17:30 EDT
Scheduled - Our team will begin applying a minor update to the internal network aimed at correcting latency that has resulted in degraded performance of file hosting replication sync process.
May 7, 17:22 EDT