All Systems Operational
Voice / Messaging API's Operational
Inbound Voice US   ? Operational
Outbound Voice US   ? Operational
Inbound SMS US   ? Operational
Outbound SMS US   ? Operational
Transcription   ? Operational
api.tropo.com (Tokens)   ? Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning)   ? Operational
Webhosting   Operational
ftp.tropo.com   ? Operational
Tropo.com Website   ? Operational
Tropo.eu Operational
Outbound SMS EU   Operational
Inbound SMS EU   Operational
Outbound Voice EU   Operational
Inbound Voice EU   Operational
api.tropo.eu (Tokens)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 19, 2018

No incidents reported today.

Jul 18, 2018

No incidents reported.

Jul 17, 2018
Completed - The scheduled maintenance has been completed.
Jul 17, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:00 EDT
Scheduled - WHAT?
* Our team will be deploying multiple security enhancements to all Production runtimes and gateways (Shared & Dedicated).
* Applying an additional security update to all Dedicated Production runtimes. This update is specific to the ScriptingAPI app servers, and was deployed without incident to Share Prod during the previous maintenance.
* All Tropo.com usage is currently running in the WDC datacenter; we're moving all traffic (Shared & Dedicated) to the SJC datacenter.

WHEN?
* Tuesday 7/17/2018, scheduled from 9:00pm -et through 11:30pm.

IMPACT:
* There will be no downtime or reduced capacity. When traffic is flipped to SJC the changes will be live.

WHY?
* The changes have been soaking in the Staging environments for some time, and we're now ready to promote them to Production.
* Switching datacenters so we can safely conduct some heavy-lifting maintenance in WDC.
Jul 13, 18:07 EDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018
Completed - The scheduled maintenance has been completed.
Jul 10, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:00 EDT
Scheduled - WHAT?
* Our team will be deploying a security update to the Shared Production runtimes. This update is specific to the ScriptingAPI application servers.
* All Tropo.com usage is currently running in the SJC datacenter; we're moving all traffic (Shared & Dedicated) to the WDC datacenter.

WHEN?
* Tuesday 7/10/2018, scheduled from 9:00pm -et through 11:30pm.

IMPACT:
* There will be no downtime or reduced capacity. When traffic is flipped to WDC the change will be live.
* We advise that any Production ScriptingAPI apps should be tested in Staging, where the update has already been applied, prior to this maintenance.

WHY?
* This is a minor security update to further harden the isolated ScriptingAPI app engines. This change has been soaking in the Staging environments for a some time, and we're now ready to promote it to Production.
* Switching datacenters so we can safely conduct some heavy-lifting maintenance in SJC.
Jul 6, 16:41 EDT
Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.