All Systems Operational
Voice / Messaging API's Operational
Inbound Voice US ? Operational
Outbound Voice US ? Operational
Inbound SMS US ? Operational
Outbound SMS US ? Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Tropo.eu Operational
Outbound SMS EU Operational
Inbound SMS EU Operational
Outbound Voice EU Operational
Inbound Voice EU Operational
api.tropo.eu (Tokens) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WHAT?
* Ending support for a series of outdated encryption ciphers. This change touches all hosts servicing the publicly available http endpoints of the Provisioning API and Global Gateways.
* ftp.tropo.com will no longer support TLS 1.0 & SSLv3.

WHEN?
* Tuesday 7/25/2017, scheduled from 9:00pm -et through 11:15pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* The legacy ciphers are no longer used, so they're going away.
* These protocols are outdated; you shouldn't be using them anyways.
Posted on Jul 21, 19:05 EDT
WHAT?
* Enabling expanded Voice coverage internationally, and higher quality redundant routes globally.
* Changing the default character set used for messaging from Tropo.eu.
* Applying a config change to Prod Gateways so http traffic is only listened for on specific devices.

WHEN?
* Tuesday 7/25/2017, scheduled from 9:00pm -et through 11:45pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* You asked, we're delivering! More direct routes outside the U.S., and expanding Voice capacity to existing locations as well.
* This change corrects an issue where messages using only GSM7 characters may have delivered in split parts.
* Just a security thing; if it's not used, we're turning it off.
Posted on Jul 21, 18:40 EDT
WHAT?
* Cutting over api.tropo.com from the current infrastructure to the Global Gateway service group. This was previously attempted on 7/5/2017, but was reverted due to an isolated bug. We've corrected the issue and are ready to move forward.
* Tropo will no longer provide public A records for sip.tropo.com; users must rely on the SRV records.

WHEN?
* Tuesday 7/25/2017, scheduled from 9:00pm -et through 11:45pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability. However, it's vital that any dependencies to the sip.tropo.com A record be removed. We're here to help if you have questions.

WHY?
* Moving to the "global" gateway philosophy will provide greater resiliency, and expanded capacity as Tropo continues to grow.
* This change aligns our public service records with industry accepted SIP signaling standards.
Posted on Jul 21, 18:03 EDT
Past Incidents
Jul 23, 2017

No incidents reported today.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017
Completed - The scheduled maintenance has been completed.
Jul 18, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:00 EDT
Scheduled - WHAT?
* This notice is to give advanced warning to users that may have files older than 3 years stored in the /recordings folder on the Tropo FTP.

WHEN?
* Tuesday 7/18/2017, scheduled from 9:00pm -et through 11:00pm.

IMPACT:
* There will be no downtime

WHY?
* We intend to clear those files on 7/18, in accordance with our data retention policy. We wanted to give you a heads up so you can download and files deemed important before that happens. Please let us know if you have any questions.
Jul 3, 14:44 EDT
Completed - The scheduled maintenance has been completed.
Jul 18, 22:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:00 EDT
Scheduled - WHAT?
* Our billing provider will be deploying an upgrade to their backend infrastructure.

WHEN?
* Tuesday 7/18/2017, scheduled from 9:00pm -et through 10:30pm.

IMPACT:
* For the duration of this maintenance moving apps to Production, and adding new phone numbers to Production apps will be temporarily disabled. Accordingly, the portals for Tropo.com & Tropo.eu will be placed into a read-only maintenance mode.

WHY?
* They will be deploying an enhancement that enables the a service for rated-cdr delivery, which we will soon begin further Beta testing.
Jul 17, 17:55 EDT
Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017
Completed - The scheduled maintenance has been completed.
Jul 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 EDT
Scheduled - WHAT?
* Deploying the latest version to the Tropo.com Production runtimes. This build has been soaking in the Dev env for nearly 3 weeks without issue.

WHEN?
* Wednesday 7/11/2016, scheduled from 9:00pm -et through 02:00am.

IMPACT:
* There will be no impact as we're able to apply changes to redundant systems while they're isolated.

WHY?
* This contains several corrections, and long awaited features, which are all detailed at changes.tropo.com - currently, the Production runtimes are operating on v15.8.0, this task will upgrade the runtimes to v15.9.0.
Jul 7, 22:31 EDT
Completed - The scheduled maintenance has been completed.
Jul 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 EDT
Scheduled - WHAT?
* Updating public DNS records to point all SIP signaling destined for sip.tropo.com & sip.tropo.eu to Tropo's global gateways.

WHEN?
* Tuesday 7/11/2017, scheduled from 9:00pm -et through 02:00am.

IMPACT:
* There will be no downtime, and the changes should be unnoticeable; we're merely updating DNS records to point at the new hosts, while the existing hosts remain intact.

WHY?
* Moving to the "global" gateway philosophy will provide greater resiliency, and expanded capacity as Tropo continues to grow.
Jul 7, 22:30 EDT
Completed - The scheduled maintenance has been completed.
Jul 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 EDT
Scheduled - WHAT?
* Update global gateways to 15.9.0 release.

WHEN?
* Tuesday 7/11/2017, scheduled from 9:00pm -et through 02:00am.

IMPACT:
* There will be no downtime, and the changes should be unnoticeable.

WHY?
* Upgrading version to address issues w/ HTTP requests seen during the maintenance performed on 7/5/2017.
Jul 7, 22:30 EDT
Jul 11, 2017
Completed - The scheduled maintenance has been completed.
Jul 11, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 EDT
Scheduled - WHAT?
* This notice is to give advanced warning to users that may have files older than 3 years stored in the /reports folder on the Tropo FTP.

WHEN?
* Tuesday 7/11/2017, scheduled from 9:00pm -et through 11:00pm.

IMPACT:
* There will be no downtime

WHY?
* We intend to clear those files on 7/11, in accordance with our data retention policy. We wanted to give you a heads up so you can download and files deemed important before that happens. Please let us know if you have any questions.
Jul 3, 14:41 EDT
Jul 10, 2017

No incidents reported.

Jul 9, 2017

No incidents reported.