This incident has been resolved.
Apr 22, 19:38 EDT
Approximately 2 hours ago Tropo Operations was given the green light to fully route back to our primary data center and this work has been completed. All monitoring and checks are passing and all primary services are deemed fully restored at this time. If there are any questions please don't hesitate to let us know ( firstname.lastname@example.org ).
Apr 20, 22:42 EDT
All calls and SMS should be working without issue at this point, though datacenter problems still persist and likely will throughout much of the day. We will continue to monitor and update as we have more information, or things change.
Apr 20, 06:55 EDT
We have routed away and voice is working, as is outbound SMS; inbound SMS appears to still have a potential problem and we are continuing to work on it. There was approximately a one hour window where some voice calls may have failed (2 a.m. - 3 a.m. EST) prior to the successful route away. Please contact email@example.com with questions, and we will continue to provide updates as we have them.
Apr 20, 04:01 EDT
Our datacenter provider is reporting a water leak in their building; we are routing away to keep production traffic functioning, but the development environment will be down for the time being until we are able to route back. We will update as we have more information.
Apr 20, 02:38 EDT