All Systems Operational
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
api.sl.tropo.com Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
connect.tropo.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 30, 2016

No incidents reported today.

Sep 29, 2016

No incidents reported.

Sep 28, 2016

No incidents reported.

Sep 27, 2016
Completed - The scheduled maintenance has been completed.
Sep 27, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 20:01 EDT
Scheduled - WHAT?
* The primary billing provider for Tropo will be updating the certificate deployed for Tropo.com at their gateway.

WHEN?
* Tues 9/27/2016, scheduled from 8:00pm -et through 8:30pm.

IMPACT:
* There will be no downtime, but for a period of up to 5-minutes we be sending billable CDRs into a queue, and the portal will be placed into a maintenance mode - delaying account balance updates, preventing new apps from being added, and phone numbers form being attached to existing apps.

WHY?
* The certificate is set to expire in the coming weeks, and we've requested they expedite this task.
Sep 27, 14:10 EDT
Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016
Completed - Due to an unforeseen vendor issue we been forced to postpone this maintenance for 24 hours. We apologize for any inconvienance.
Sep 21, 21:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:30 EDT
Scheduled - WHAT ?

* We will be testing, and potentially deploying, several enhanced security hardening mechanisms.

WHEN?
* Tues 9/21/2016, scheduled to take place from 8:30pm - 11:00pm EST

IMPACT:
* We expect no downtime during this cutover and the change will only impact users of Tropo's free developer platform.

WHY?
* This is being done as part of Tropo's business continuity planning and to allow us to perform maintenance while services are moved.

If there are any additional questions please don't hesitate to let us know ( support@tropo.com )
Sep 21, 11:34 EDT
Completed - This is complete
Sep 21, 00:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:01 EDT
Scheduled - WHAT?
* We will be testing, and potentially deploying, several enhanced security hardening mechanisms.

WHEN?
* Tues 9/20/2016, scheduled from 9:00pm -et through 11:30pm.

IMPACT:
* There will be no downtime, but this testing must be conducted in a live environment. We will work to limit the risk of any impact, and share details if we observe any failures.

WHY?
* Security is incredibly important to us, and we're constantly working to limit threats as they're identified.
Sep 16, 15:37 EDT
Completed - Sorry for the delay... We are complete here.
Sep 21, 00:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:01 EDT
Scheduled - WHAT?
* Deploying a patch to the Provisioning API that corrects an isolated race condition, which resulted in 403 Forbidden status when creating a new app.
* Deploying enhanced security mechanisms to the Tropo.com Voice and Messaging gateways.
* Install new TTS license keys for en-us voices.

WHEN?
* Tues 9/20/2016, scheduled from 9:00pm -et through 11:30pm.

IMPACT:
* There will be no impact as we're able to apply changes to redundant systems while they're isolated.

WHY?
* In testing, we observed a condition where unique PIN generation (used for creating app SIP addresses) would fail when creating a new app, and failures are bad.
* Security is incredibly important to us, and we're constantly working to limit threats as they're identified.
* There are still a few systems utilizing license keys that will soon expire.
Sep 16, 15:45 EDT
Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.