All Systems Operational
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
api.sl.tropo.com Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Connect Operational
api.connect.tropo.com ? Operational
connect.tropo.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Updates to API servers Mar 31, 22:00 - Apr 1, 01:00 EDT
Tuesday evening Tropo Operations will be performing an update to the Tropo.com environment. The changes are as follows:

* Update HAProxy version from 1.5.4 to 1.5.11.
* Update OpenSSL on HAProxy servers to OpenSSL ( 1.0.2a ).
* Update CA files on Load balancers.
* Remove unused rules from HAProxy config.

We expect no downtime or service interruption during the course of this maintenance window. If you have any questions please don't hesitate to let us know ( support@tropo.com )
Posted on Mar 27, 14:23 EDT
Past Incidents
Mar 28, 2015

No incidents reported today.

Mar 27, 2015

No incidents reported.

Mar 26, 2015
Completed - The scheduled maintenance has been completed.
Mar 26, 23:02 EDT
Verifying - Verification is currently underway for the maintenance items.
Mar 26, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:00 EDT
Scheduled - Our engineers have determined that the intermediate certificate for ftp.tropo.com is not present. This is causing some clients to fail ssl validation when connecting. We have already deployed, and tested, the update certificate chain in our stand-by facility and confirmed it has corrected the problem. This evening our engineers will correct the certificate in the primary site and then restart the service to activate it. This restart will impact any active FTP connections for a period of 1 - 2 seconds while the process is restarted. We apologize for the short notice but feel this is important in order to quickly address the problem. If there are any questions please let us know ( support@tropo.com )
Mar 26, 12:39 EDT
Mar 25, 2015
Completed - The scheduled maintenance has been completed.
Mar 25, 21:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:30 EDT
Scheduled - Wednesday evening Tropo Operations will be deploying a fix which will enforce stronger passwords for new users. This change will not effect existing users. If there are any questions please let us know ( support@tropo.com )
Mar 23, 16:16 EDT
We identified an issue where large SMS messages (those over 160 characters, typically, with variance for multi-byte characters and the like) were being billed as one SMS instead of multiple SMS as intended. This issue will be fixed as of midnight GMT 3/26, so SMS will be billed properly moving forward, with no retroactive billing.
Mar 25, 12:44 EDT
Mar 24, 2015

No incidents reported.

Mar 23, 2015

No incidents reported.

Mar 22, 2015
Completed - The scheduled maintenance has been completed.
Mar 22, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 18:00 EDT
Scheduled - Our local partner in the United Kingdom is planning to carry out maintenance work. No impact is expected, but random inbound voice call disconnections may be experienced during maintenance. Please open a ticket with Tropo support if you experience voice issues beyond this window. support@tropo.com
Mar 11, 11:22 EDT
Mar 20, 2015

No incidents reported.

Mar 19, 2015
Completed - The scheduled maintenance has been completed.
Mar 19, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:00 EDT
Scheduled - Our local partner in the United Kingdom is planning to carry out maintenance work. No impact is expected, but random inbound voice call disconnections may be experienced during maintenance. Please open a ticket with Tropo support if you experience voice issues beyond this window. support@tropo.com
Mar 11, 11:13 EDT
Mar 18, 2015

No incidents reported.

Mar 16, 2015

No incidents reported.

Mar 15, 2015

No incidents reported.

Mar 14, 2015

No incidents reported.