All Systems Operational
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
api.sl.tropo.com Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
connect.tropo.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
During this maintenance window our Operations team will compete the following tasks:

* Update Dev runtime hostnames to utilize our proper global naming convention.
* Deploy the new internal hostnames for the Tropo.com Dev env SIP and HTTP endpoints.
* Apply an adjustment to the algorithm used to prohibit dialing to specific regions and high-cost rate zones. We've discovered a handful of call attempts blocked by the existing rules that should not have been; this change is to specifically correct the pattern for this case.

There will be no downtime during this maintenance, and we anticipate efforts beginning at 9pm -et then concluding by 11pm. Please let us know if you have any questions (support@tropo.com).
Posted on Aug 26, 18:49 EDT
Past Incidents
Aug 29, 2016

No incidents reported today.

Aug 28, 2016

No incidents reported.

Aug 27, 2016

No incidents reported.

Aug 26, 2016
Resolved - This incident has been resolved.
Aug 26, 17:55 EDT
Investigating - Our Operations Team has identified a single Production runtime experiencing instability, and are currently working to determine the root cause. This system has been removed from routing, and we will be reaching out to any users that may have been impacted. Please let us know if you have any questions or concerns (support@tropo.com).
Aug 25, 15:18 EDT
Aug 24, 2016

No incidents reported.

Aug 23, 2016
Completed - This change is now complete. The Provisioning API is running at 100% capacity, and no issues have been introduced. Have a great evening!
Aug 23, 23:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 23:01 EDT
Scheduled - Our Operations Team has a critical change to commit, which will only impact an Alpha environment, but does require restarting a service on the public Provisioning API to take effect. There will be no service disruption during this update, and we anticipate the efforts beginning at 11:00pm -est and concluding by 11:30pm -est. We apologize for late notice on this one, please let us know if you have any questions. (support@tropo.com)/
Aug 23, 22:41 EDT
Completed - This is complete. We did hold-off on deploying the new SIP and API endpoints (Dev env) to allow for additional testing; we will revisit that task during the next maintenance window.
Aug 23, 22:31 EDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 21:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 21:01 EDT
Scheduled - For this maintenance window our Operations team will deploy the latest build to the Tropo.com Dev env runtimes, which will correct a few minor issues, and open up some exciting new features - stay tuned for more details! Next, two new SRV records will be added, for the Dev env API and SIP endpoints, that will enhance how we segment traffic and allow for quicker failover route-away - if ever needed. Finally, a minor change will be applied to the Tropo.com portal that will add functionality allowing for deployment access to be restricted by zone. There will be no downtime during this maintenance, and we'll be available if you have any questions (support@tropo.com).
Aug 19, 18:13 EDT
Resolved - This incident has been resolved.
Aug 23, 17:33 EDT
Investigating - The Tropo Operations team is seeing elevated error rates with the Tropo.com website. We are currently investigating.
Aug 22, 15:40 EDT
Aug 21, 2016
Resolved - This incident has been resolved.
Aug 21, 12:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 10:31 EDT
Identified - We are experiencing issues with the provisioning API. This is impacting users ability to login and manage their accounts and applications. This is not impacting voice or sms call traffic at this time. Our operations team is working to resolve the issue at this time.
Aug 20, 10:11 EDT
Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016
Completed - The scheduled maintenance has been completed.
Aug 16, 23:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 21:00 EDT
Scheduled - This week Tropo Operations will be performing the following maintenance tasks:

* Upgrade of Provisioning API to support new features which will be soon announced, stay tuned!
* Upgrade global sip proxy to increase stability.
* Security hardening of staging token API servers.
* Upgrade transcription proxy to facilitate upcoming maintenance with our vendor.

We expect no impact to call or messaging traffic during this maintenance however the provisioning API will be in a read-only mode during the upgrade which will prevent users from making any changes to applications. If there are any questions please let us know ( support@tropo.com ).
Aug 13, 09:36 EDT
Aug 15, 2016

No incidents reported.