All Systems Operational
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
api.sl.tropo.com Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Connect Operational
api.connect.tropo.com ? Operational
connect.tropo.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 28, 2016

No incidents reported today.

May 27, 2016

No incidents reported.

May 26, 2016
Completed - The scheduled maintenance has been completed.
May 26, 21:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 EDT
Scheduled - This evening our team will apply a configuration update enabling the Transcription proxy to send CDRs to our billing provider. Though these CDRs will begin flowing tonight, users will not incur charges for this service until June 1st. The maintenance will begin at 9pm -est and possibly last through 11pm. We anticipate a window of potentially 5 minutes where the transcription service will be unavailable. Please let us know if you have any questions or concerns (support@tropo.com).
May 26, 16:25 EDT
May 25, 2016
Completed - The scheduled maintenance has been completed.
May 25, 00:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 21:00 EDT
Scheduled - During this maintenance period our team will upgrade the Provisioning API to the latest minor version, which will correct an issue editing app(s) with an invalid "App Name", and also enable further reporting enhancements. Additionally, a correction will be applied to the Tropo.com Production runtimes to address a sporadic logging issue. If you have any questions please feel free to reach out to our team (support@tropo.com).
May 20, 19:02 EDT
May 23, 2016

No incidents reported.

May 22, 2016

No incidents reported.

May 21, 2016

No incidents reported.

May 20, 2016
Resolved - This incident has been resolved.
May 20, 10:56 EDT
Identified - The config change made on Tuesday evening for outbound SMS callerID validation appears to be causing issues for some customers. While we investigate these reports we feel it best to roll back the config change. Our Operations team are currently performing a rolling re-start of the production environment to address this. We expect no downtime during this change. If you have any questions please let us know ( support@tropo.com )
May 19, 10:39 EDT
May 18, 2016
Completed - The scheduled maintenance has been completed.
May 18, 00:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 21:00 EDT
Scheduled - Our team will deploy the enhanced transcription proxy (beefier hardware, better code, billing record functionality) to the Tropo.com Production env - scheduled to begin at 9pm -est, and potentially last through 11:30pm -est. This proxy has successfully soaked in the Development env, and we're eager to introduce these features. Look out for a blog post with more information soon. Additionally a correction will be applied that returns callerId validation to all outbound text messages. This functionality enforces a policy where the phone number appearing as the callerId on outbound text messages must belong to the same account sending the message(s). There will be no downtime during this maintenance, and our team will be available if you have any questions (support@tropo.com).
May 13, 19:19 EDT
May 17, 2016
Completed - The scheduled maintenance has been completed.
May 17, 22:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 21:00 EDT
Scheduled - This evening our team will deploy a patch within the Development environment to correct a logging issue. We expect this maintenance to take under an hour, and will occur during the already scheduled window 9pm - 11:30pm -est. Please let us know if you have any questions (support@tropo.com).
May 17, 19:27 EDT
May 16, 2016
Resolved - This incident has been resolved.
May 16, 21:56 EDT
Investigating - Monitoring has alerted our team to the potential of ftp instability within the platform. We are currently investigating, and will have additional information as soon as possible. If you have any questions, or experience any issues please feel free to connect with our team (support@tropo.com).
May 16, 16:24 EDT
May 15, 2016

No incidents reported.

May 14, 2016

No incidents reported.