All Systems Operational
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
api.sl.tropo.com Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Connect Operational
api.connect.tropo.com ? Operational
connect.tropo.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Maintenance in staging network Sep 2, 22:00 - Sep 3, 01:00 EDT
Tropo Operations team must perform a software upgrade to our core router in the staging network. This config change requires a restart of the router and during that period we expect approximately 60 seconds where internal traffic will be dropped. This change will only impact the staging network and no production traffic will be effected. Please let us know if there are any questions - support@tropo.com
Posted on Aug 31, 23:59 EDT
Past Incidents
Sep 1, 2015

No incidents reported today.

Aug 31, 2015

No incidents reported.

Aug 30, 2015

No incidents reported.

Aug 29, 2015

No incidents reported.

Aug 28, 2015
Resolved - This incident has been resolved.
Aug 28, 13:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 28, 12:14 EDT
Identified - We have identified a VPN issue between our primary Webhosting and the production network. This connectivity issue has caused file replication to delays of approximately 15-20 minutes. The issue is now resolved and file changes should be done syncing shortly. Our Operations team is continuing to monitor the environment for any additional signs of connectivity issues. If there are any questions please let us know - support@tropo.com
Aug 28, 11:51 EDT
Aug 27, 2015

No incidents reported.

Aug 26, 2015

No incidents reported.

Aug 25, 2015

No incidents reported.

Aug 24, 2015

No incidents reported.

Aug 23, 2015

No incidents reported.

Aug 22, 2015

No incidents reported.

Aug 21, 2015

No incidents reported.

Aug 20, 2015

No incidents reported.

Aug 19, 2015
Resolved - Carrier reports fiber cut is fixed and services are restored.
Aug 19, 10:50 EDT
Identified - Update:
Carrier has identified the issue as a fiber cut. They've engaged their fiber engineers to reroute the traffic if possible. No estimated time to repair at this time, but we'll continue to post updates as more information becomes available.
Aug 18, 15:34 EDT
Investigating - We are experiencing an inbound voice outage in the Reno, NV market. Our provider is currently investigating the issue. We will provide updates as soon as they are available.

Market impacted:
720 - Reno, NV - Down Hard

If you determine you are having any issues, please open a ticket with the Tropo support team (support@tropo.com) and we will assess and determine if it is related to this issue.
Aug 18, 11:52 EDT