Monitoring - Our Operations team has identified a load balancing problem in the east coast data center which is leading to one of our webhosting servers receiving nearly 100% of media related fetches. We have seen some large bursts of requests which have lead to slow fetches from this asset webserver. We are working to understand the cause of the load balancing issue however in the meantime we are adding additional capacity to ensure assets are served without delay.
Jun 15, 17:49 EDT
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
api.sl.tropo.com Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Connect Operational
api.connect.tropo.com ? Operational
connect.tropo.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jun 25, 2016

No incidents reported today.

Jun 24, 2016

No incidents reported.

Jun 23, 2016

No incidents reported.

Jun 22, 2016
Resolved - This incident has been resolved.
Jun 22, 17:42 EDT
Monitoring - Tropo Operations detected extremely high load on a single production runtime. Since the server was 100% unresponsive we felt the QOS of services on this runtime was already past the point of usability and we removed the server from routing and restarted process immediately. We have identified the few customers that were impacted and our support team will be reaching out to those customers directly in short order. We will continue to monitor the environment while our Engineering and Operations teams review the issue. If you have any questions please let us know ( support@tropo.com ).
Jun 22, 11:29 EDT
Resolved - This issue was resolve by rolling back the build. We have fixed the issue in build 15.3.3 which is in our development environment. If you have any questions please don't hesitate to let us know.
Jun 22, 11:30 EDT
Monitoring - As a result of a couple different experienced issues, yesterday's build was rolled back; we have seen no additional reports of issues since that was completed. We do not yet have root cause, but the manifested experience was recording upload failures and session mixing - instructions from one session crossing into another. Our engineering teams are working on reproducing the reported events to get to the root cause of the issue. If you have any questions, please don't hesitate to let us know.( support@tropo.com )
Jun 9, 15:23 EDT
Investigating - We are reviewing a couple reports that show recording upload failures, and will update when we have more information.
Jun 8, 09:36 EDT
Jun 21, 2016

No incidents reported.

Jun 20, 2016

No incidents reported.

Jun 19, 2016

No incidents reported.

Jun 18, 2016

No incidents reported.

Jun 17, 2016

No incidents reported.

Jun 16, 2016

No incidents reported.

Jun 14, 2016

No incidents reported.

Jun 13, 2016

No incidents reported.

Jun 12, 2016

No incidents reported.

Jun 11, 2016

No incidents reported.