All Systems Operational
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
api.sl.tropo.com Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Connect Operational
api.connect.tropo.com ? Operational
connect.tropo.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 29, 2016

No incidents reported today.

Jul 28, 2016
Resolved - This incident has been resolved.
Jul 28, 10:48 EDT
Update - We have pushed a fix to address this issue and the change queue is declining quickly. We expect all pending applications changes to be pushed out into the network within the next 15 minutes. We apologize for any inconvenience and if there are any questions please let us know ( support@tropo.com )
Jul 28, 08:05 EDT
Monitoring - We have identified an issue which was causing delays in propagating application changes out into the network. This issue only impacted changes to applications, .existing applications would have seen no issues.
Jul 28, 08:03 EDT
Jul 27, 2016
Completed - The scheduled maintenance has been completed.
Jul 27, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 23:45 EDT
Scheduled - Our US voice and SMS provider will be performing maintenance on their billing system on 7/26. The purpose of this maintenance is to move our traffic into a new billing system. The work will take place during following window:

Start time: 2016-07-26, 23:59 EST
End time: 2016-07-27, 00:29 EST
Estimated impact: Up to 15 minutes interruption of service on US outbound SMS only.

International voice and SMS will not be impacted during this time. If you are in need of assistance please contact our Tropo support team (support@tropo.com), and we will assess if your issue is related.
Please accept our apologies for the inconvenience.
Jul 22, 15:56 EDT
Jul 26, 2016
Resolved - This incident has been resolved.
Jul 26, 23:17 EDT
Monitoring - We have identified the issue and a fix has been put into place. At this time all tests and monitoring are passing and our Operations team is monitoring the service for any additional signs of instability.
Jul 25, 19:51 EDT
Investigating - We are seeing errors with transcription API. Our engineers are currently investigating.
Jul 25, 19:15 EDT
Jul 24, 2016

No incidents reported.

Jul 23, 2016
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 EDT
Scheduled - Our vendor will be performing emergency maintenance in a network segment which serves some of our speech services. Since this service could reduce capacity of our speech services we are proactively adding additional capacity to ensure we can service all requests. While the window is several hours we expect our vendors maintenance to actually take less then 15 minutes. We expect no downtime during this period. We apologize for the short notice and expect no service interruption during this window. If you have any questions please let us know ( support@tropo.com )
Jul 22, 16:03 EDT
Jul 21, 2016

No incidents reported.

Jul 20, 2016
Completed - The scheduled maintenance has been completed.
Jul 20, 08:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 21:00 EDT
Scheduled - Our team will deploy a minor update to the Tropo.com Transcription proxy, which will expand logging for several functions, and help our teams to diagnose failures more efficiently. The maintenance window is scheduled to begin at 9pm -est, and could potentially last for up to 2-hours, but transcription downtime will be limited to less than 60-seconds. Please let us know if you have any questions (support@tropo.com).
Jul 15, 18:31 EDT
Jul 19, 2016
Completed - The scheduled maintenance has been completed.
Jul 19, 01:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:30 EDT
Scheduled - During this maintenance window the billing provider for Tropo.com will be adding additional capacity to the infrastructure used in processing billable data. While their tasks are ongoing, the Tropo.com portal will be placed into a partial read-only mode, which will temporarily prevent users from creating new apps or adding phone numbers to existing apps. We anticipate this maintenance lasting approximately 2-hours, and is scheduled to begin at 11:30pm -est. Please feel free to reach out if you have any questions (support@tropo.com).
Jul 15, 18:03 EDT
Jul 17, 2016

No incidents reported.

Jul 16, 2016

No incidents reported.

Jul 15, 2016

No incidents reported.