All Systems Operational
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
api.sl.tropo.com Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
connect.tropo.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2016

No incidents reported today.

Dec 7, 2016
Completed - The scheduled maintenance has been completed.
Dec 7, 00:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 20:00 EST
Scheduled - WHAT?
* Deploying the latest build (15.5.1) to all Shared Production environments.
* The API cleanup will remove redundant numerical environment records. Environments used to be segmented and identified by type (scripting, web), however that methodology has long been deprecated and this change will align legacy records with present strategy.
* Removing a legacy gateway number formatter.

WHEN?
* Tues 12/6/2016, scheduled from 9:00pm -et through 11:45pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.
* Updating the records will be instant and we anticipate no service impact.
* There will be no downtime; change will be applied during the upgrade.

WHY?
* This update adds permanent corrections for patches currently deployed to the runtimes and gateways.
* Part of our global routing strategy, which will also help decrease propagation delays when updating apps.
* This corrects a condition where, in some cases, inbound callerID was incorrectly prepended with a "1".
Dec 2, 18:59 EST
Dec 5, 2016

No incidents reported.

Dec 4, 2016

No incidents reported.

Dec 3, 2016

No incidents reported.

Dec 2, 2016

No incidents reported.

Dec 1, 2016

No incidents reported.

Nov 30, 2016

No incidents reported.

Nov 29, 2016
Completed - Provisioning API upgrade is complete (15.5.1), and all tests are passing.
Nov 29, 22:24 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 21:00 EST
Scheduled - WHAT?
* Deploying the lastest build (15.5.1) of the Provisioning API.
* Removing an old internal sip DNS record.

WHEN?
* Tues 11/29/2016, scheduled from 9:00pm -et through 11:45pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.
* This record was removed from runtime configs several weeks ago; no impact because it's not available outside of our private network.

WHY?
* This update adds permanent corrections for patches currently deployed, and a correction for an issue that prevents moving a Production app to a different Prod env.
* The old record uses our legacy naming convention and has been replaced.
Nov 28, 14:38 EST
Resolved - After review of the runtime nodes, a defective customer script was found running in a such a way as to make that app non-responsive. All affected runtime nodes have been inspected, tested and placed back in routing.
Nov 29, 21:09 EST
Investigating - At 19:15 UTC, the Tropo monitoring system detected a failure of one of the nodes in the pool of runtimes, followed by a second one 20 minutes later. No failed nodes are currently in active routing, though some users might have experienced a degraded level of service if their requests were on those nodes. We are monitoring the situation with any further findings.
Nov 29, 14:49 EST
Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016

No incidents reported.