All Systems Operational
api.tropo.com (Provisioning) ? Operational
api.tropo.com (Tokens) ? Operational
Tropo.com Website ? Operational
Outbound SMS Operational
Outbound Voice Operational
Inbound Voice Operational
Inbound SMS Operational
ftp.tropo.com ? Operational
Webhosting Operational
api.sl.tropo.com Operational
Transcription ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jan 28, 2015

No incidents reported today.

Jan 27, 2015

No incidents reported.

Jan 26, 2015

No incidents reported.

Jan 25, 2015

No incidents reported.

Jan 24, 2015
Completed - The scheduled maintenance has been completed.
Jan 24, 05:00 EST
Update - We have identified an issue in the standby facility and have had to perform an emergency restart of the cluster in order to address the issue. We sincerely apologize for the momentary service interruption and at this time the production cluster services should be fully restored.
Jan 24, 01:06 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 23:00 EST
Scheduled - Friday January 23rd Tropo will be routing away from our Orlando facility from 11pm EST until 5am EST. During this window production customer traffic will be routed to our secondary facility. Staging will not be routed away so there will be a service impact for the development platform during this window. If there any questions please don't hesitate to contact us ( support@tropo.com ).
Jan 18, 21:08 EST
Jan 22, 2015
Resolved - Transcription provider indicates back to normal, please email support@tropo.com if you notice any further trouble.
Jan 22, 13:34 EST
Investigating - Our transcription provider is reporting impacted performance and are working to resolve. Transcriptions may be delayed significantly until they resolve the outage. We will update as soon as we have more information.
Jan 22, 12:53 EST
Jan 21, 2015
Completed - Encountered some issues during the upgrade of Tropo.com. The upgrade has been rolled back and Tropo.com is back and fully operational. Maintenance for this evening (Wed, Jan 21 EST) has been completed.
Jan 21, 22:07 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:00 EST
Scheduled - Wednesday Tropo Operations will push a new build of the Tropo.com website. This new build will change the form validation for users creating new accounts and allow stronger passwords. If there are any questions please don't hesitate to let us know ( support@tropo.com ).
Jan 18, 21:18 EST
Jan 20, 2015
Completed - All maintenance as been completed and post deployment tests are green. If there are any questions please don't hesitate to let us know ( support@tropo.com ).
Jan 20, 22:42 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 22:00 EST
Scheduled - Tuesday evening Tropo operations will be pushing a maintenance release of our HTTP token router into production. We expect no service interruption during this maintenance. If there are any questions please don't hesitate to let us know ( support@tropo.com ).
Jan 18, 21:12 EST
Jan 19, 2015

No incidents reported.

Jan 18, 2015

No incidents reported.

Jan 17, 2015

No incidents reported.

Jan 16, 2015

No incidents reported.

Jan 15, 2015
Resolved - After an exhaustive investigation we have confirmed the reported problem was limited to a batch of a few dozen sms addresses. These numbers were incorrectly mapped in our provisioning database which caused them to fail when mapped to users applications. We have corrected the issue and have taken steps to ensure the issue does not happen again.
Jan 15, 21:25 EST
Investigating - We are receiving reports of SMS delivery issues and we are investigating.
Jan 15, 14:47 EST
Jan 14, 2015

No incidents reported.