All Systems Operational
Voice / Messaging API's Operational
Inbound Voice US ? Operational
Outbound Voice US ? Operational
Inbound SMS US ? Operational
Outbound SMS US ? Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Tropo.eu Operational
Outbound SMS EU Operational
Inbound SMS EU Operational
Outbound Voice EU Operational
Inbound Voice EU Operational
api.tropo.eu (Tokens) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WHAT?
* Upgrading the Provisioning API to the recent minor version (15.9)
* Enabling an additional callerID validation check to be conducted on outbound messaging attempts from Tropo.com Shared Production. This change is only being applied for messaging and not voice calling.
* Updating inbound U.S. voice trunks from pointing at current SIP Proxies to now use Tropo's global gateways.

WHEN?
* Tuesday 6/27/2017, scheduled from 9:00pm -et through 11:45pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability. However, the CallerID validation change will restrict what callerID may be used for outbound messaging to only valid phone numbers.

WHY?
* This version enables several highly requested features, which initially will only be enabled for further internal testing. Stay tuned to blogs.tropo.com for more details.
* This change is geared to further enhance delivery success rates, while eliminating potential for fraudulent callerID masking.
* Moving to the "global" gateway philosophy will provide greater resiliency, and expanded capacity as Tropo continues to grow.
Posted on Jun 23, 14:54 EDT
Past Incidents
Jun 25, 2017

No incidents reported today.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017
Completed - The scheduled maintenance has been completed.
Jun 20, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:30 EDT
Scheduled - A low impact maintenance is scheduled for Tuesday, June 20 at 9:30PM EDT to upgrade a license configuration setting used across our speech servers (for speech recognition and speech synthesis). We will be running on reduced redundancy for a few minutes during this window, but no downtime of the speech functionality is expected.
Jun 12, 10:55 EDT
Jun 19, 2017
Resolved - No further issues have been detected with the documentation portal. This issue is now closed.
Jun 19, 15:32 EDT
Monitoring - The backend service for the documentation has been fixed; the issue was related to the load balancing setup that was being used. We will continue to monitor the documentation site for anything abnormal.
Jun 19, 09:45 EDT
Investigating - The Tropo documentation portal is responding with server errors for some of the requests. There appears to be an issue with the documentation backend; this is under active investigation. Note: this does not affect any other parts of the site such as the application management or the actual call / sms functionality.
Jun 19, 09:30 EDT
Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017
Completed - The scheduled maintenance has been completed.
Jun 14, 00:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 21:00 EDT
Scheduled - WHAT?
* Deploying the latest minor version (15.8) to the all Dedicated runtimes and gateways.
* Rolling out a new logging configuration to Dedicated systems.
* Installing an upgrade to the transcription proxy.

WHEN?
* Tuesday 6/13/2017, scheduled from 9:00pm -et through 11:45pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* By design, releases will be deployed to Dedicated Environments several weeks after Shared Production. This version has been live in Shared Production since 5/23/2017. Please check changes.tropo.com for additional details, and lookout for upcoming blog articles for more information.
* This change will help make logging more efficient and useful by filtering out some of the excessive noise.
* The transcription proxy upgrade will add further logging and error handling for an isolated failure case.
Jun 9, 17:54 EDT
Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.