All Systems Operational
api.tropo.com (Provisioning) ? Operational
api.tropo.com (Tokens) ? Operational
Tropo.com Website ? Operational
Outbound SMS Operational
Outbound Voice Operational
Inbound Voice Operational
Inbound SMS Operational
ftp.tropo.com ? Operational
Webhosting Operational
api.sl.tropo.com Operational
Transcription ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Dec 19, 2014

No incidents reported today.

Dec 18, 2014

No incidents reported.

Dec 17, 2014

No incidents reported.

Dec 16, 2014

No incidents reported.

Dec 15, 2014
Resolved - Emergency maintenance has been completed for Brazil. If you are still experiencing issues and are in need of assistance, please open a support ticket (support@tropo.com) and we will assess if your issue is related. Thank you.
Dec 15, 10:30 EST
Identified - One of our local partners in Brazil must carry out emergency maintenance on their network. It is essential that this work is completed quickly, which is why we must give notice under emergency conditions rather than scheduling maintenance.

The work will take place during the following time windows:

Start time: 13 December 2014, 03:00 GMT
End time: 13 December 2014, 09:00 GMT
Estimated impact: Maximum 6 hours
and
Start time: 14 December 2014, 03:00 GMT
End time: 14 December 2014, 11:00 GMT
Estimated impact: Maximum 8 Hours

If you experience trouble and are in need of assistance during or after these specified windows, please open a support ticket (support@tropo.com) and we will assess if your issue is related to maintenance.
Dec 12, 17:15 EST
Dec 14, 2014

No incidents reported.

Dec 13, 2014

No incidents reported.

Dec 11, 2014
Resolved - This incident has been resolved.
Dec 11, 20:08 EST
Monitoring - Monitoring has alerted us to an issue with a single runtime in shared production. This runtime has already been restarted, tested, and returned to routing. Our engineers are reviewing logs to understand exactly why the media server failed.
Dec 11, 13:52 EST
Dec 10, 2014

No incidents reported.

Dec 9, 2014
Completed - The scheduled maintenance has been completed.
Dec 9, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 20:00 EST
Scheduled - We are pushing a new build of the web portal that adds a progress bar to FTP uploads, so large uploads do not appear to stall (despite actually working).
Dec 8, 16:15 EST
Dec 8, 2014

No incidents reported.

Dec 7, 2014

No incidents reported.

Dec 6, 2014

No incidents reported.

Dec 5, 2014

No incidents reported.