Identified - Our vendor is reporting delivery delays for inbound domestic US SMS traffic. They assure us these messages are queues on their end and will be delivered shortly. As soon as we have any additional info on an resolution of the matter we will update http://status.tropo.com. If there are any questions in the meantime please let us know - support@tropo.com
Jul 7, 08:47 EDT
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
api.sl.tropo.com Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Connect Operational
api.connect.tropo.com ? Operational
connect.tropo.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 7, 2015
Completed - The scheduled maintenance has been completed.
Jul 7, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 06:00 EDT
Scheduled - Our vendor for domestic inbound numbers will be performing an administrative change to our numbers, moving them from one account to another account. This change is to enable future expansion and new features for our platform. We will also be bringing up new SMPP connections with our carriers for SMS delivery. We expect no service interruption during this process. If there are any questions, please contact support@tropo.com for immediate help.
Jul 2, 17:56 EDT
Completed - The scheduled maintenance has been completed.
Jul 7, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 22:00 EDT
Scheduled - Tropo Operations will be performing a change on how SMS messages are billed in the hosted environment. Currently they are billed from a CDR produced by our sms gateway, we will now be billing from the CDRs on the runtimes. We expect no service interruption during this maintenance window. If there are any questions please let us know via support@tropo.com
Jul 2, 17:38 EDT
Jul 5, 2015

No incidents reported.

Jul 4, 2015

No incidents reported.

Jul 3, 2015

No incidents reported.

Jul 2, 2015

No incidents reported.

Jul 1, 2015

No incidents reported.

Jun 30, 2015
Completed - Due to an unforeseen issue with our vendor we have been forced to cancel this planned maintenance item. We hope to have a new date very soon, and will update status.tropo.com as soon as it's available. If there are any questions please let us know - support@tropo.com
Jun 30, 23:39 EDT
Scheduled - We will be porting the remainder of our Canadian voice numbers to our alternate vendor account; we expect no service interruption during the process. If there are any questions, please contact support@tropo.com for immediate help.
Jun 26, 23:55 EDT
Jun 29, 2015

No incidents reported.

Jun 28, 2015

No incidents reported.

Jun 27, 2015

No incidents reported.

Jun 26, 2015

No incidents reported.

Jun 25, 2015

No incidents reported.

Jun 24, 2015
Completed - Due to an scheduling issue with one of our vendors we have had to push this maintenance item back at week. Currently we have a tentative date of July 1st, and as soon as this is confirmed we will post a new maintenance notification to http://status.tropo.com. If there are any questions please let us know - support@tropo.com
Jun 24, 22:17 EDT
Scheduled - During this window, Tropo will be shifting providers of our SMS enabled phone numbers. No downtime or impact is expected, as smaller batches have been moved and tested without issue over the past couple weeks in order to validate process. We do recommend testing any and all SMS applications following the provider shift, just to confirm no issues detected, and we will be standing by during and after the provider change to review any reports of trouble - support@tropo.com
Jun 19, 17:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 24, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:00 EDT
Scheduled - Next weeks scheduled maintenance will include two items:

1) Tropo Operations will be pushing a billing patch to the production runtimes. "This patch is well tested and has soaked in production for a week without any issues.
2) Production SIP proxies will receive a minor patch to address a bug in routing logic. This bug only impacted our engineering lab but we would like to get it out into production next week as well.

If there are any questions please let us know via support@tropo.com
Jun 19, 16:25 EDT