All Systems Operational
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
api.sl.tropo.com Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Connect Operational
api.connect.tropo.com ? Operational
connect.tropo.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Carrier maintenace German DIDs and UK Inbound SMS May 26, 14:00 - May 29, 14:00 EDT
Our international provider is planning maintenance work on its Frankfurt POP to optimize the infrastructure and maintain quality of service. Planned work will be carried out during the low peak times. You may experience some delay on the UK DID SMS traffic delivery (inbound).

The scheduled work will be performed during the following time windows:
Start time: 2015-05-26, 18:00 GMT
End time: 2015-05-29, 18:00 GMT

Please accept our apologies for the inconvenience. You may contact Tropo support (support@tropo.com) if you are in need of assistance.
Posted on May 22, 17:30 EDT
Provisioning API upgrade May 26, 21:30 - May 27, 01:00 EDT
Tropo Operations will be performing an upgrade of our Provisioning API. During this upgrade the Tropo.com website will be down and users will be unable to log in to FTP or the website to manage their applications. This upgrade will not cause any service interruption to any production voice or messaging traffic. If you have any questions please don’t hesitate to let us know ( support@tropo.com ) .

* Upgrading
Posted on May 22, 15:14 EDT
We will be porting a portion of our non-US numbers to an alternate vendor account; we expect no service interruption during the process. If there are any questions, please contact support@tropo.com for immediate help.
Posted on May 22, 15:21 EDT
Our international provider is planning maintenance work on its Frankfurt POP to optimize the infrastructure and maintain quality of service. During this window we expect to have short interruptions on the following services: German DIDs (+49 country code), you may also experience some delay on the UK DID SMS traffic delivery (inbound). The interruptions will happen only during low peak times and will not exceed 4 hours in total.

The scheduled work will be performed during the following time window:
Start time: 2015-05-29, 18:00 GMT
End time: 2015-06-01, 06:00 GMT

Please accept our apologies for the inconvenience. You may contact Tropo support (support@tropo.com) if you are in need of assistance.
Posted on May 22, 17:37 EDT
Past Incidents
May 24, 2015

No incidents reported today.

May 23, 2015

No incidents reported.

May 22, 2015
Completed - The scheduled maintenance has been completed.
May 22, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:00 EDT
Scheduled - Our local partner in Argentina is planning to carry out maintenance. Inbound voice may be affected during the following time window:

Start time: 21 May 2015, 03:00 GMT
End time: 21 May 2015, 06:00 GMT
Estimated impact: 30 minutes

Please accept our apologies for the inconvenience. You may contact Tropo support (support@tropo.com) if you are in need of assistance.
May 13, 16:16 EDT
May 21, 2015
Completed - The scheduled maintenance has been completed.
May 21, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 23:00 EDT
Scheduled - Our local partner in Argentina is planning to carry out maintenance. Inbound voice may be affected during the following time window:

Start time: 20 May 2015, 03:00 GMT
End time: 20 May 2015, 04:00 GMT
Estimated impact: 30 minutes

Please accept our apologies for the inconvenience. You may contact Tropo support (support@tropo.com) if you are in need of assistance.
May 13, 16:09 EDT
May 20, 2015
Completed - The scheduled maintenance has been completed.
May 20, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:30 EDT
Scheduled - Changes to inbound SIP routing:
* Last week Tropo Operations cut over traffic destined to sip.tropo.com to our new routing proxies and next week ( 5/19/2015 ) we will continue that effort by moving a few select customers over as well. Please note that all customers being moved have individually been notified of this change.

Add additional SBC into routing:
* Our Operations will be returning an SBC into active routing which was taken out for hardware maintenance.

DNS Changes for inbound carrier traffic:
* Tropo Operations will be performing some DNS changes for inbound routing for our carriers. Currently all carrier traffic is terminated at a single set of DNS records. This prevents us from making changes on a carrier by carrier bases for inbound routing and we will be starting the effort of moving carriers over to their own individual endpoints, allowing us better control over their routing in the future. This change is expected to be completely transparent for all users.
May 15, 16:42 EDT
May 19, 2015
Resolved - The server has been restarted and all services and tests are green and passing at this time. We have opened a ticket with product engineering to investigate for a root cause but in the meantime Operations has put the server back into routing.
May 19, 09:39 EDT
Monitoring - Operations has detected a problem with one of our provisioning API servers. We have removed this server from routing and at this time all services should be functioning normally. There may have been a period of a few minutes where some users may have had issues managing their applications via the website. If there are any questions please let us know ( support@tropo.com )
May 19, 09:31 EDT
May 18, 2015

No incidents reported.

May 17, 2015

No incidents reported.

May 16, 2015

No incidents reported.

May 15, 2015
Resolved - This incident has been resolved.
May 15, 10:25 EDT
Monitoring - Zendesk appears to be having some issues at the moment which is impacting our support portal. If you need immediate assistance please don't hesitate to shoot us an email ( support@tropo.com ) or drop by our IRC channel ( #tropo @ irc.freenode.net ).
May 14, 23:08 EDT
May 13, 2015
Completed - The scheduled maintenance has been completed.
May 13, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:30 EDT
Scheduled - Tropo Operations will be deploying a new sip proxy for the "sip.tropo.com" domain. This proxy will enable future service improvements for multisite call routing. It is important to note that this change will only involve inbound sip calls which utilize the sip.tropo.com endpoint directly. At this time these proxy's will not be in the call path for inbound calls via DID's (phone numbers) or Toll-free numbers. If you have any questions related to this change please don’t hesitate to let us know ( support@tropo.com ) .
May 8, 22:10 EDT
May 11, 2015

No incidents reported.

May 10, 2015

No incidents reported.