Identified - Our provider has scheduled maintenance for Chicago, IL during the following window.

Date: Thursday, October 23th, 2014
Start Time: 9:00 pm PT/ 10:00 pm MT/ 11:00 pm CT/ 12:00 pm ET
Stop Time: 12:00 pm PT/ 1:00 am MT/ 2:00 am CT/ 3:00 am ET

Customer Impact: During this window customers may experience momentary call failures. If you have any questions or concerns about this notification, please contact Tropo support (support@tropo.com). Thank you
Oct 20, 16:50 EDT
Monitoring - Our provider has identified an issue with Canadian SMS which briefly impacted inbound and outbound traffic today, and may have had some sporadic impacts last week. Although the issue is now resolved and testing is successful, Tropo support will continue to monitor Canadian SMS. If you experience any trouble with SMS, please contact Tropo Support with your examples and we'll assess if your issue is related. Thank you
Oct 20, 16:46 EDT
api.tropo.com (Provisioning) ? Operational
api.tropo.com (Tokens) ? Operational
Tropo.com Website ? Operational
Outbound SMS Operational
Outbound Voice Operational
Inbound Voice Operational
Inbound SMS Operational
ftp.tropo.com ? Operational
Webhosting Operational
api.sl.tropo.com Operational
Transcription ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Data center maintenance Oct 24, 22:00 - Oct 25, 05:00 EDT
Tropo Operations will be routing traffic away from our primary facility in order for work to be performed on core switches in that facility. During this period we will route all inbound & outbound production traffic to our secondary facility and no service interruption is expected. Please note that the free developer network is only available in our primary facility and as such during this period developers can expect unavoidable service interruption. We of course encourage our customers to contact support ( support@tropo.com ) if there are any questions or concerns we can assist with.
Posted on Oct 5, 20:48 EDT
Production Environment Build Update Oct 28, 20:00 - Oct 29, 00:00 EDT
During our normal maintenance window on 10/28, we will be updating the production environment to the build currently in the development environment. The build has been soaking in development for over three weeks without incident, though further testing of any production application code ahead of time is worthwhile and recommended.

Please review http://changes.tropo.com/ for a list of the relatively minor changes, including a voicemail detection improvement.
Posted on Oct 20, 16:15 EDT
Past Incidents
Oct 24, 2014

No incidents reported today.

Oct 23, 2014

No incidents reported.

Oct 22, 2014

No incidents reported.

Oct 21, 2014

No incidents reported.

Oct 19, 2014

No incidents reported.

Oct 18, 2014
Completed - The scheduled maintenance has been completed.
Oct 18, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 EDT
Scheduled - Tropo Operations will be switching name servers for the root tropo.com domain. We expect no downtime during this change.
Oct 12, 11:19 EDT
Oct 16, 2014
Completed - This change has been completed and all systems green.
Oct 16, 22:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 EDT
Scheduled - Tomorrow evening Tropo Operations will make a security cipher change to an internal load balancer to mitigate exposure to CVE-2014-3566, aka Poodle. The public API ( api.tropo.com ) does not support SSLv3 so it is not susceptible to this exploit however out internal audit has uncovered a single private load balancer which is possibly susceptible. Since our internal clients use TLS to connect to this API we feel the best course of action is to simply remove SSLv3 and mitigate any potential exposure. Tropo Operations expects no service impact during this change. We of course encourage our customers to contact support ( support@tropo.com ) if there are any questions or concerns we can assist with.
Oct 15, 20:49 EDT
Oct 15, 2014

No incidents reported.

Oct 14, 2014
Completed - COMPLETED: Proxy update for api.tropo.com - This is an update from the version deployed last Tuesday and will correct a change to the default content type returned by the proxy.
Oct 14, 23:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 EDT
Scheduled - Tuesday 10/14/2014 during our weekly maintenance window Tropo Operations will be performing the following tasks:

* Proxy update for api.tropo.com - This is an update from the version deployed last Tuesday and will correct a change to the default content type returned by the proxy. ( Internal ticket OPS-3073 ).

We expect no downtime during this maintenance window.

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Upcoming Maintenance

* 10/17/2014
- Change to name servers for tropo.com domain
* 10/21/2014
- Tropo Operations will be upgrading our shared production environment to Tropo release 14.2.2. We ask that all customer please make sure to test your applications before this maintenance in the developer environment to confirm that they perform as expected.

* 10/24/2014
- Tropo Operations will be routing traffic away from our primary facility in order for work to be performed on core switches in that facility. During this period we will route all inbound & outbound production traffic to our secondary facility and no service interruption is expected. Please note that the free developer network is only available in our primary facility and as such during this period developers can expect unavoidable service interruption.

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If you have any questions or concerns about this maintenance notification, please contact our support team by opening an Account Ticket or by sending an e-mail to support@tropo.com.
Oct 12, 11:07 EDT
Oct 13, 2014
Resolved - This incident has been resolved.
Oct 13, 23:19 EDT
Identified - Our local partner in Peru has scheduled emergency maintenance for the window shown below:

Start time: 2014-10-19, 04:00 GMT
End time: 2014-10-19, 06:30 GMT

Estimated impact: All services will be impacted a maximun of 1 hour during the specified time window.

Please accept our apologies for the inconvenience. If there any questions or concerns please contact Tropo Support (support@tropo.com).
Oct 13, 18:42 EDT
Oct 12, 2014

No incidents reported.

Oct 11, 2014

No incidents reported.

Oct 10, 2014

No incidents reported.