All Systems Operational
api.tropo.com (Provisioning) ? Operational
api.tropo.com (Tokens) ? Operational
Tropo.com Website ? Operational
Outbound SMS Operational
Outbound Voice Operational
Inbound Voice Operational
Inbound SMS Operational
ftp.tropo.com ? Operational
Webhosting Operational
api.sl.tropo.com Operational
Transcription ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Tuesday mainteance Nov 25, 22:30 - Nov 26, 01:00 EST
Tropo operations will be performing the following maintenance tasks during this weeks maintenance window:

* Configuration changes to private phono gateways to facilitate future expansion
* Planned upgrade of developer environment to Tropo 14.2.9
* General maintenance to api.tropo.com servers.

If there are any questions or concerns please don't hesitate to let us know ( support@tropo.com ).
Posted on Nov 21, 10:25 EST
Past Incidents
Nov 23, 2014

No incidents reported today.

Nov 22, 2014

No incidents reported.

Nov 21, 2014
Resolved - The transcription provider made a change to their firewall that broke after a max number of connections was hit - they fixed the issue and all is well again.
Nov 21, 16:17 EST
Identified - Our transcription provider indicated there is a networking issue preventing audio files from hitting their service in a timely fashion, and they are working on it. We will update as soon as they confirm all clear.
Nov 21, 12:48 EST
Nov 20, 2014
Resolved - All is resolved, and has been since midafternoon.
Nov 20, 19:13 EST
Investigating - Our Operations identified a network issue that may potentially delay application updates; they're working on it now and we'll update once the issue is clear.
Nov 20, 12:52 EST
Nov 19, 2014

No incidents reported.

Nov 18, 2014
Completed - This maintenance as been completed successfully.
Nov 18, 22:51 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:30 EST
Scheduled - Tomorrow evening Tropo Operations will be performing the following maintenance:

* Adding new routes to our HTTP proxies.
* Patches to public & private Phono gateways

We expect no service interruption during these maintenance tasks. If there are any questions or concerns please let us know ( support@tropo.com )
Nov 17, 17:38 EST
Nov 17, 2014
Resolved - All application changes have been fully processed and any further updates should be processed in under a minute from this point forward.
Nov 17, 21:28 EST
Identified - Tropo operations is monitoring a high backlog of application changes in our queues. To the end user this means that application changes, such as adding new numbers, changes to application URL's, ect, may be delayed up to an 1-2 hours at this point. This issue has no impact to any existing applications; it strictly impacts the propagation of application changes out into the network.
Nov 17, 17:34 EST
Nov 16, 2014

No incidents reported.

Nov 15, 2014

No incidents reported.

Nov 14, 2014

No incidents reported.

Nov 13, 2014
Completed - All maintenance has been completed and all post migration tests are passing. If there are any questions please don't hesitate to contact us ( support@tropo.com ).
Nov 13, 23:25 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:45 EST
Scheduled - Tomorrow evening Tropo Operations will be bringing online two additional name servers in the Orlando and Vegas data centers. We will also be performing a security patch on the Tropo api servers. We expect no service interruption for these changes. If there are any questions or concerns please don't hesitate to contact our support team ( support@tropo.com ).
Nov 12, 21:06 EST
Nov 12, 2014

No incidents reported.

Nov 11, 2014
Resolved - All services to the network have been restored.

Start time: 11 November 2014 - 10:35AM ET
Stop time: 11 November 2014 - 01:39PM ET

The following markets were impacted:
Burlington, VT - Down Hard

If you are still experiencing issues for the Burlington, VT area, please open a ticket with Tropo support so that we can assess and determine whether or not your issue was related to the initial outage. Thank you
Nov 11, 14:07 EST
Investigating - We are experiencing a transport issue on our provider's network affecting inbound origination service only.

Markets are impacted:
Burlington, VT - Down Hard

While our provider works on resolution, if you determine you are having any issues please open a ticket with Tropo support and we will assess and determine if it is related to this issue.
Nov 11, 10:51 EST
Nov 10, 2014

No incidents reported.

Nov 9, 2014

No incidents reported.