All Systems Operational
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
api.sl.tropo.com Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Connect Operational
api.connect.tropo.com ? Operational
connect.tropo.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Our local partner in Switzerland is planning to carry out maintenance work during the following time window:

Start time: 2015-02-09, 01:00 GMT
End time: 2015-02-09, 04:00 GMT

During this window inbound calls to Switzerland may be impacted briefly. If you are in need of assistance or have any questions, please contact Tropo support (support@tropo.com) and a member of our team will assist you.
Posted on Jan 25, 13:22 EST
Past Incidents
Feb 7, 2016

No incidents reported today.

Feb 6, 2016

No incidents reported.

Feb 5, 2016
Completed - This scheduled maintenance was completed successfully.
Feb 5, 15:04 EST
Scheduled - This evening our Operations team will deploy an update to the Tropo.com portal that contains several security updates, as well as a correction for an issue resulting in incorrect rates shown for some international destinations when using our pricing tool.

We do not expect any downtime during the maintenance period, however if you are in need of assistance please contact Tropo support at (support@tropo.com).
Feb 3, 12:34 EST
Feb 4, 2016

No incidents reported.

Feb 3, 2016
Completed - The scheduled maintenance has been completed.
Feb 3, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 18:00 EST
Scheduled - Our voice provider for the Netherlands must carry out some emergency maintenance on their network. It is essential that this work is completed quickly, which is why we are giving notice under emergency conditions rather than the scheduled maintenance notice period. The work will take place during the following time window:

Start time: 3 February 2016, 23:00 GMT
End time: 4 February 2016, 03:00 GMT

We do not expect any downtime during the maintenance period, however if you are in need of assistance please contact Tropo support at (support@tropo.com).
Feb 2, 21:24 EST
Completed - The scheduled maintenance has been completed.
Feb 3, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 03:00 EST
Scheduled - Our international provider will be performing emergency maintenance on the SMS platform. It is essential that this work is completed quickly, which is why we are giving notice under emergency conditions rather than the scheduled maintenance notice period. The work will take place during the following time window.

Start time: 2016-02-03, 08:00 GMT
End time: 2016-02-03, 12:00 GMT

During this window, there should be no impact to international SMS service. Please contact Tropo support if you are in need of assistance or have any questions. (support@tropo.com)
Feb 2, 19:59 EST
Feb 2, 2016
Completed - The scheduled maintenance has been completed.
Feb 2, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 08:30 EST
Scheduled - Tropo Operations will be changes on the staging runtimes which are designed to improve system resiliency for any dependent services. This service discovery tool will eventually be pushed to production after adequate soaking in the staging network. Please note this weeks maintenance only involves the development cluster and we expect no downtime or service interruption due to it. If there are any questions please let us know via support@tropo.com
Jan 29, 17:49 EST
Feb 1, 2016

No incidents reported.

Jan 31, 2016

No incidents reported.

Jan 30, 2016

No incidents reported.

Jan 29, 2016

No incidents reported.

Jan 28, 2016
Completed - The scheduled maintenance has been completed.
Jan 28, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 21:30 EST
Scheduled - Tonight at 9:30 pm EST we will be adjusting the carrier priority in our failover routing. No new carriers are being added and the existing carriers have been in use for quite some time - this is purely a priority order change. No downtime or any impact is expected. Please contact support@tropo.com with any questions before or after the change is made tonight.
Jan 28, 14:50 EST
Resolved - This incident has been resolved.
Jan 28, 21:25 EST
Investigating - We are currently experiencing instability in the development platform, with application slowdowns. This only concerns the development platform and does NOT affect any production applications.
Jan 28, 17:47 EST
Jan 27, 2016
Completed - The proxy upgrade has been completed and all tests are passing. The SMS vendor peering change was postponed until a later date. If there are any questions please let us know - support@tropo.com
Jan 27, 22:53 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 27, 22:51 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 21:30 EST
Update - Tonight we will also be updating the SMS endpoint address for one of our vendors to improve latency issues for Canadian SMS traffic. We expect no downtime or service interruption due to this change. If you have any questions please let us know - support@tropo.com
Jan 27, 15:43 EST
Scheduled - Tropo Operations will be deploying a new version of Tropo's global routing proxy. This new build improves application lookups to address a specific edge cases with numbers that are call forwarded to the Tropo platform. This maintenance was intended to be performed on 01/26/2015 ( http://status.tropo.com/incidents/nnfgdbkhdckc ) but was pushed back to allow for more testing. We expect no down time from this maintenance. If there are any questions please let us know - support@tropo.com
Jan 26, 23:45 EST
Jan 26, 2016
Completed - This maintenance work has been completed. Unfortunately the following two items were post postponed.

* Tropo Operations will be deploying a new version of Tropo's global routing proxy to address edge cases with call forwarded numbers.
* Tropo Operations will be changing the default destination for all traffic from Orlando to Virginia data center.
Jan 26, 23:39 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 21:30 EST
Scheduled - This week Tropo Operations will be making the following changes in the hosted network:

* Tropo Operations will be adding a new SMS provider to our gateways. This will improve our vendor redundancy and facilitate future SMS expansion.
* Tropo Operations will be deploying a new version of Tropo's global routing proxy to address edge cases with call forwarded numbers.
* Tropo Operations will be changing the default destination for all traffic from Orlando to Virginia data center.

We expect no downtime or service interruption due to this maintenance.

If you have any however if there are any questions please let us know ( support@tropo.com )
Jan 24, 11:49 EST
Jan 25, 2016

No incidents reported.

Jan 24, 2016
Resolved - Our data center vendor has patched all switches in the data center and we have no seen any additional occurrences of this issue. We will no close this issue as as resolved.
Jan 24, 12:41 EST
Update - Our data center vendor will be deploying the fix for this issue during an emergency maintenance window this evening ( http://status.tropo.com/incidents/nmcpdmgknjpk ). Once this patch is deployed and validated we will then move this incident to resolved shortly thereafter. If there are any questions in the meantime please let us know - support@tropo.com
Jan 18, 17:14 EST
Monitoring - Our data center vendor for shared production has reported switching issues which lasted a few seconds. At this time everything is clear but our operations team is monitoring the situation. If necessary we will be routing all traffic back to Orlando. If there are any questions please let us know - support@tropo.com
Jan 15, 22:38 EST
Resolved - This incident has been resolved.
Jan 24, 12:40 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 17:46 EST
Investigating - We have received reports of failures to route tokens and are investigating now. We will update again as soon as we have more information.
Jan 23, 14:27 EST