Investigating - Ops has been seeing some media server instabilities. We are investigating this now and will update once we have more information. At this time, no calls should be affected. If you have any other questions or concerns, feel free to contact support - support@tropo.com.
May 5, 12:34 EDT
Monitoring - The issue has been resolved, and service has been restored. We're leaving this status open a little longer as we continue to monitor.
May 5, 10:37 EDT
Investigating - Our monitoring triggered an alert that we are now investigating. The potential impact is isolated to text messages delivered from Tropo.com short codes. We'll provide further updates as soon as possible. Please feel free to contact our team if you have any questions (support@tropo.com).
May 5, 10:24 EDT
Investigating - Ops is actively investigating issues with hitting our provisioning API which is currently returning 503's. We will update this once we have more information. If you have any other questions or concerns, please feel free to contact us a support@tropo.com.
May 3, 13:10 EDT
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
api.sl.tropo.com Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Connect Operational
api.connect.tropo.com ? Operational
connect.tropo.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Maintenance for production runtimes' webhosting May 10, 21:00 - May 11, 01:00 EDT
We will be conducting a maintenance to improve the redundancy & failover handling for file hosting. No downtime is expected as the improvements will be done in a rolling fashion, on runtimes that are first taken out of routing and are not handling any voice or SMS traffic.

If you have any questions, feel free to reach out to support@tropo.com

– Tropo Operations
Posted on May 2, 14:22 EDT
Provider portal migration May 10, 22:00 - May 11, 02:00 EDT
Our U.S. provider will be migrating phone numbers attached to Tropo applications to their new management portal during the following time window:
Start time: 10 May 2016, 22:00 EST
End time: 11 May 2016 02:00 EST
We expect no impact to your service during this maintenance window. If you are in need of assistance please contact our Tropo support team (support@tropo.com), and we will asses if your issue is related.
Posted on May 5, 16:07 EDT
Past Incidents
May 5, 2016
Resolved - This has been resolved, and have not seen any instability since this bulletin was originally posted. Please let us know if you have any questions (support@tropo.com).
May 5, 10:19 EDT
Identified - We have identified and currently issuing a fix for some media server issues that we have found. If you have any additional questions or concerns, feel free to contact support support@tropo.com.
May 4, 16:31 EDT
May 4, 2016
Completed - The scheduled maintenance has been completed.
May 4, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 21:30 EDT
Scheduled - Tropo Operations will be moving the build that's been soaking in our development environment into production. The changes present in this build are numerous, so we recommend reviewing the changes listed on http://changes.tropo.com. We are going from build 15.0.14 to 15.2.1, which is the build currently soaking in development.

If you have not done so yet (and hopefully everyone has), we highly recommend testing your applications in the development environment to ensure you have no detected issues to report. If you do find anything, or you have any other concerns, please email support@tropo.com and we'll be sure to help right away.
May 1, 12:18 EDT
May 2, 2016

No incidents reported.

May 1, 2016

No incidents reported.

Apr 30, 2016

No incidents reported.

Apr 29, 2016
Resolved - We have deployed the correction, and confirmed the issue has been resolved. Please let us know if you have any questions or concerns (support@tropo.com).
Apr 29, 11:26 EDT
Identified - We've identified an application propagation issue impacting users that have greater than 500 Tropo.com applications. The issue prevents users from being able to view or update newly created apps, which exceed the 500 total app count. The correction has been validated, and will be deployed soon. Please let us know if you have any questions (support@tropo.com).
Apr 29, 10:46 EDT
Apr 28, 2016
Resolved - This incident has been resolved.
Apr 28, 13:06 EDT
Investigating - A production media server has restarted at 2:02PM EDT. Calls placed or transiting trough that one server would have been affected (dropped). Only one server was affected and it has been removed from routing while we investigate the matter further. No further complications are expected at this time.
If you have any questions or experience any issues, please reach out to support@tropo.com.
Thanks!
—Tropo Operations.
Apr 20, 14:09 EDT
Apr 27, 2016

No incidents reported.

Apr 26, 2016
Completed - Updates have completed, and all tests are yielding successful results. This maintenance is complete. Please let us know if you have any questions (support@tropo.com).
Apr 26, 23:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 21:00 EDT
Scheduled - During this maintenance our team will apply a patch to the Development env that corrects a display issue for outbound text messaging. As well, a patch will be applied to the Tropo.com global SIP proxies in order to correct an issue where routing of calls forwarded to Tropo phone numbers occasionally experienced audio delays or zone-routing failures. Lastly, a minor update will be applied to the service discovery mechanism, which will allow for enhanced automated capabilities, in the event of isolated service failures. Please let us know if you have any questions or concerns (support@tropo.com).
Apr 22, 20:37 EDT
Completed - The scheduled maintenance has been completed.
Apr 26, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 15:00 EDT
Update - Our international voice partner is planning to carry out some emergency maintenance in Belgium during the following time window:

Start time: 2016-04-26, 19:00 GMT
End time: 2016-04-26, 23:00 GMT

Estimated impact: During this window inbound calls to Belgium (+32 country code) maybe impacted briefly. Some ongoing calls may be disconnected. If you are in need of assistance please contact our Tropo support team (support@tropo.com), and we will asses if your issue is related.
Apr 26, 12:28 EDT
Scheduled - Our international voice partner is planning to carry out some emergency maintenance in Belgium during the following time window:

Start time: 2016-04-26, 19:00 GMT
End time: 2016-04-26, 23:00 GMT

Estimated impact: During this window inbound calls to Belgium (+32 country code) maybe impacted briefly. Some ongoing calls may be disconnected. If you are in need of assistance please contact our Tropo support team (support@tropo.com), and we will asses if your issue is related.
Apr 26, 12:28 EDT
Resolved - This issue is now resolved and inbound traffic on UK geographic DIDs are operational again. The problem started on 25 April 2016, at 18:00 GMT and resolved today 26 April 2016.

If you are experiencing any trouble with UK numbers please open a ticket with Tropo support at (support@tropo.com) and a member of our team will assess if the issue is related. Thank you
Apr 26, 15:34 EDT
Identified - Our international provider is currently experiencing a network outage for inbound SMS on UK geographic DIDs. Resolution is currently in progress and we shall be posting updates as we receive them. If there are any questions or if you are in need of assistance, please open a ticket with our support team (support@tropo.com) and we will assess if the issue is related. Thank you
Apr 25, 14:56 EDT
Apr 24, 2016
Completed - The scheduled maintenance has been completed.
Apr 24, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 18:00 EDT
Scheduled - Our international voice provider is planning to carry out maintenance work in Switzerland during the following time window:
Start time: 2016-04-24 22:01 GMT
End time: 2016-04-25 03:00 GMT
During this window inbound calls to Sweden may be impacted briefly. If you are in need of assistance please contact our Tropo support team (support@tropo.com), and we will asses if your issue is related.
Apr 14, 13:48 EDT
Apr 23, 2016

No incidents reported.

Apr 22, 2016

No incidents reported.

Apr 21, 2016

No incidents reported.