Identified - Due to a vendor transition, we have lower than typical stock of Canadian SMS and Voice enabled phone numbers. This is a temporary situation, and will be resolved shortly, but if a region you need does not show as available in the drop down when adding a new number, please contact support@tropo.com for help.

We deeply apologize for any inconvenience this may cause.
Jan 27, 10:00 EST
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WHAT?
* Applying a config change to all Production runtimes that will further limit the interfaces listening for http traffic.
* Deploying an upgrade to the Transcription Proxy.

WHEN?
* Tuesday 2/28/2017, scheduled from 9:00pm -et through 11:45pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* This is another step we're taking to further secure the platform.
* Enabling new features, including support to Basic-Auth for result delivery.
Posted on Feb 24, 17:36 EST
Past Incidents
Feb 27, 2017

No incidents reported today.

Feb 26, 2017

No incidents reported.

Feb 25, 2017

No incidents reported.

Feb 24, 2017
The behavior of the record method in Tropo has changed slightly with the current build, and the change was not published in the changelog erroneously. Previously, when a recording was sent to an HTTPS destination URL via a REST POST, Tropo would send two POSTs; the first improved our ability to validate SSL certificates in specific circumstances, and then the second would send the actual recording file. This behavior changed to be a single POST now, as enhanced methods to validate the certificate are present that eliminate the need for the preceding POST. This could cause file processing issues if the recipient application was built to intentionally discard the content of the first POST and process only the content of the second. Apologies for the late notice of this change; while an overall improvement, the potential customer impact was not properly evaluated. If you notice you are encountering recording failures, please contact support@tropo.com for further help
Feb 24, 14:01 EST
Completed - The scheduled maintenance has been completed.
Feb 24, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 01:00 EST
Scheduled - Our transcription provider has a maintenance window for system software upgrades on the below dates. This will require resets/restarts that could result in short periods of delay for transcription processing. There will be a 4 hour window to complete the maintenance work.

When will this happen?

Start: Friday, February 24th 1:00 am Eastern Time
Stop: Friday, February 24th 5:00 am Eastern Time

What should I do?

If you experience any issues with your transcription service after the completion of the schedule maintenance, please contact support@tropo.com.
Feb 22, 12:36 EST
Feb 23, 2017

No incidents reported.

Feb 22, 2017

No incidents reported.

Feb 21, 2017
Completed - The scheduled maintenance has been completed.
Feb 21, 00:03 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:00 EST
Scheduled - WHAT?
* Deploying the latest build (15.6.1) to the Shared Production runtimes and gateways for Tropo.com. The previous release of 15.6.1 was reverted due to an isolated issue. This is a patched-build, which corrects the isolated issue identified during the original 15.6.1 release on 1/31.

WHEN?
* Monday 2/20/2017, scheduled from 9:00pm -et through 11:30pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* This update contains permanent fixes for multiple patches currently in place, and enables some new session DLR/CDR webhook functionality, which we plan to unveil soon.
Feb 10, 21:40 EST
Feb 19, 2017
Resolved - It appears the issue with related to a single monitoring node in our environment. This node failed and seems to have caused several false alarms. We will go ahead and close this issue out at this time. If there are any questions please let us know - support@tropo.com
Feb 19, 20:00 EST
Investigating - The Tropo Operations team detected a brief period of packet loss in our network. The event seems to have passed at this time and our engineers are investigating.
Feb 19, 17:59 EST
Feb 18, 2017

No incidents reported.

Feb 17, 2017
Resolved - This impairment has been resolved.
Feb 17, 14:58 EST
Investigating - Our US toll free SMS provider is investigating an impairment causing delays delivering SMS messages originating only from toll free numbers. Messages still arrive, just with variable delays. We are working with our provider to resolve the impairment.
Feb 17, 13:38 EST
During routine hardware maintenance this morning a runtime was inadvertently restarted while taking active calls. Our support team will be reaching out to the limited number of users who were impacted. If there are any questions please let us know at support@tropo.com
Feb 17, 07:51 EST
Feb 16, 2017
Resolved - The issue has been resolved and service is fully restored.
Feb 16, 17:00 EST
Identified - Our short code provider is currently experiencing a connectivity issue related to a specific data center - intermittent delivery failure from and to short codes may occur while they work to recover.
Feb 15, 15:09 EST
Feb 15, 2017
Completed - The scheduled maintenance has been completed.
Feb 15, 21:39 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 21:00 EST
Scheduled - WHAT?
* Adding support for text message concatenation to remaining international regions.
* Expanding the character sets supported for text message delivery.

WHEN?
* Wednesday 2/15/2017, scheduled from 9:00pm -et through 11:30pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* This is a highly requested feature that we're happy to finally enable for many legacy in-service phone numbers.
* These are a few character sets that we not previously supported.
Feb 10, 22:23 EST
Feb 14, 2017
Completed - The scheduled maintenance has been completed.
Feb 14, 23:32 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 21:00 EST
Scheduled - WHAT?
* Reducing the breadth of a blocked-destinations rule.
* Adding new internal host ip addresses to the accepted hosts lists for regional gateways. Requires restart of gateway services.

WHEN?
* Tuesday 2/14/2017, scheduled from 9:00pm -et through 11:30pm.

IMPACT:
* No downtime, but there will be a brief period of mixed results, where new destinations will only be allowed for a percentage of attempts.
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* As global networks expand, we need to adjust our rules. Current anti-fraud services have blocked some legitimate attempts, and we're correcting the known cases.
* The Tropo network has expanded significantly and we're bringing newer, bigger, better hardware online to support the continued growth.
Feb 10, 22:12 EST
Feb 13, 2017

No incidents reported.