All Systems Operational
Voice / Messaging API's Operational
Inbound Voice US   ? Operational
Outbound Voice US   ? Operational
Inbound SMS US   ? Operational
Outbound SMS US   ? Operational
Transcription   ? Operational
api.tropo.com (Tokens)   ? Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning)   ? Operational
Webhosting   Operational
ftp.tropo.com   ? Operational
Tropo.com Website   ? Operational
Tropo.eu Operational
Outbound SMS EU   Operational
Inbound SMS EU   Operational
Outbound Voice EU   Operational
Inbound Voice EU   Operational
api.tropo.eu (Tokens)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WHAT?
* Installing en-US speech recognition services across all Tropo.eu environments.

WHEN?
* Tuesday 10/17/2017, scheduled from 9:00pm -et through 11:00pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* Requested feature that we're happy to now make available.
Posted on Oct 13, 18:17 EDT
Past Incidents
Oct 17, 2017

No incidents reported today.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017
Completed - The scheduled maintenance has been completed.
Oct 10, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 EDT
Scheduled - WHAT?
* Installing the lastest build (15.10.1) to the Provisioning API (Global).
* Conducting some routine maintenance on a few Production nodes.
* Applying a config change on all Shared Production runtimes that enables additional capacity controls.

WHEN?
* Tuesday 10/10/2017, scheduled from 9:00pm -et through 11:30pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability. However, for the duration of this maintenance the Provisioning API and portals for Tropo.com & Tropo.eu will be placed into a read-only maintenance mode.

WHY?
* This build enables additional callback functionality that will soon be available for Beta testing.
* Adding a couple new fields, config modification, and routine data cleanup.
* The controls allow our team to fine-tune usage density on the runtimes.
Oct 6, 17:58 EDT
Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017

No incidents reported.

Oct 4, 2017

No incidents reported.

Oct 3, 2017
Completed - The scheduled maintenance has been completed.
Oct 3, 23:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 21:00 EDT
Scheduled - WHAT?
* Deploying a config update that adjusts how hosts connect to dbs. This change will be applied to ALL Production hosts.
* Turning OFF the hosts formerly running a deprecated DNS service.
* Removing legacy DNS records from global-gateways.
* Shutting down a legacy internal webhosting service.

WHEN?
* Tuesday 10/3/2017, scheduled from 9:00pm -et through 11:45pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* This change will enable faster failover if a connection timeout occurs.
* The services were shutdown last week, now the hosts will be decommissioned.
* These DNS records are no longer used.
* Webhosting was recently upgraded, and all requests have been migrated to the new service.
Sep 29, 20:07 EDT
Completed - The scheduled maintenance has been completed.
Oct 3, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 21:00 EDT
Scheduled - WHAT?
* Installing a patch to all Dedicated Production runtimes to correct an isolated issue causing media-server instability.
* Updating an internal DNS search pattern.

WHEN?
* Tuesday 10/3/2017, scheduled from 9:00pm -et through 11:30pm.

IMPACT:
* There will be no downtime; work will be conducted on redundant systems removed from availability.

WHY?
* Deploying as a precaution. This patch has been successful in the Shared Prod env; deployed for two weeks.
* Removing old domains that have been deprecated, and adding one new domain.
Sep 29, 20:12 EDT