All Systems Operational
Voice / Messaging API's Operational
Inbound Voice Operational
Outbound Voice Operational
Inbound SMS Operational
Outbound SMS Operational
Transcription ? Operational
api.tropo.com (Tokens) ? Operational
api.sl.tropo.com Operational
Provisioning / Hosting Operational
api.tropo.com (Provisioning) ? Operational
Webhosting Operational
ftp.tropo.com ? Operational
Tropo.com Website ? Operational
Connect Operational
api.connect.tropo.com ? Operational
connect.tropo.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Next week Tropo Operations will be moving our staging cluster to a new data center. During this move we will also be upgrading the staging platform from version 14.2.1 to version 15.0.4. Detailed change logs for this new version will be published to http://changes.tropo.com next week. If there are any questions please let us know - support@tropo.com
Posted on Jul 25, 22:02 EDT
Production Maintenance Jul 28, 21:30 - Jul 29, 01:00 EDT
Tropo Operations will be performing the following production maintenance:

* Operations will be adding new http routes to load balancers in Orlando and Vegas data centers. These changes are to facilitate new features which will be announced soon.
* Operations will be switching to a new pair of SBC's in our Orlando data center. This is to allow us to perform maintenance on the ones currently in routing.

If there are any questions regarding these changes please let us know - support@tropo.com
Posted on Jul 25, 22:01 EDT
Emergency Maintenance: Israel Jul 29, 15:00-18:00 EDT
Our international provider must carry out emergency maintenance on their network for Israel. It is essential that this work is completed quickly, which is why we are giving notice under emergency conditions rather than the scheduled maintenance notice period. During the maintenance window, inbound voice may be impacted with up to 5 min of downtime.

The work will take place during the following time window:

Start time: 2015-07-29, 19:00 GMT
End time: 2015-07-29, 22:00 GMT

Please accept our apologies for the inconvenience, and do not hesitate to contact Tropo support if there are any questions or concerns.
(support@tropo.com)
Posted on Jul 24, 22:19 EDT
Past Incidents
Jul 28, 2015

No incidents reported today.

Jul 27, 2015

No incidents reported.

Jul 26, 2015

No incidents reported.

Jul 25, 2015

No incidents reported.

Jul 24, 2015

No incidents reported.

Jul 23, 2015

No incidents reported.

Jul 22, 2015

No incidents reported.

Jul 21, 2015

No incidents reported.

Jul 20, 2015

No incidents reported.

Jul 19, 2015

No incidents reported.

Jul 18, 2015

No incidents reported.

Jul 17, 2015

No incidents reported.

Jul 16, 2015
Completed - The scheduled maintenance has been completed.
Jul 16, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 EDT
Scheduled - Tropo Operations & Provisioning will be working with our Canadian SMS vendor to switch from SIP to SMPP. This change is to provide additional reliability and fault tolerance in the Tropo network. During this change there may be some minor receipt delays for SMS traffic to/from Canadian numbers. If there are any questions, please let us know - support@tropo.com
Jul 10, 17:40 EDT
Jul 15, 2015

No incidents reported.

Jul 14, 2015
Resolved - Update:
Our provider has repaired the fiber. Inbound services have remained stable. We are closing this incident at this time, however please contact Tropo support (support@tropo.com) if you are in need of assistance.
Jul 14, 13:43 EDT
Monitoring - Update:
Fiber repair is in progress and we are seeing the affected markets beginning to restore again. We will post another update once repairs are complete and all markets have been restored fully.
Jul 14, 10:46 EDT
Identified - We are experiencing a transport issue with our US provider's network, affecting inbound service only. Impairment has affected the following markets due to a fiber cut in Louisiana.

440 - Savannah, GA
448 - Pensacola, FL
477 - Huntsville, AL
472 - Chattanooga, TN
953 - Tallahassee, FL

Our apologies for the inconvenience. We are currently working with our provider for resolution. If you determine you are having any issues, please open a ticket with our support team (support@tropo.com) and we will assess and determine if it is related to this issue.
Jul 13, 19:47 EDT